Scorecard: Setting a default value for scores
None
We currently have to use the business rules to setup a default metric for some of the automated scores in the customer scorecard. Ideally, we would designate the scores to have a certain value by default, unless the condition of the automated rule (or manual criteria) is met.
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I believe that the issue being faced when it comes to setting default value for rules is that we do not have support pulling in accounts where no data exists .This has led to the need for a default value for a metric/measure. However, we already plan to work on this enhancement. Would this address your issue?
Thanks
Abhishek S