We would like to have a "fast pass" Override that allows us to set some rules to affect the overall health score for issues that specifically need higher levels of attention. We already have a tiered rule system that runs based on time and has the most severe (lowest score) rules running last every night. However, it would be extremely valuable to be able to set a specific reason code to affect the OVERALL health score instead of having to estimate the affect on the overall score by creating multiple CTAs in different areas in order to get the visibility for higher risk accounts. The current system that we have has potentially resulted in lots of noise in our system. I am told that an update coming this Spring/Summer might be able to provide some form of this, but I wanted this situation to be considered as the new scorecard schema was being developed. Thanks!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.