Best answer by abhishek_sivaraman
View originalView a cumulative NPS score vs. individual response on the NPS tab
+1
The issue that brings up this question is, I am speaking with a customer that has multiple thousand people in every account so they don't want all of those to show up individually. The would like to see a cumulative score in that account instead of seeing 2000-3000 responses. Beside a report could there ever be an option to show cumulative score on the NPS tab?
Hi,
Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
Thanks
Abhishek S
Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
Thanks
Abhishek S
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