Rule Setup Action Load to SFDC Object (NPS Survey Responses) Possible?
None
Hi all,
we track NPS data in our saas tool and I tried to implement the reports in Gainsight but we are not able to fit the requirements for the NPS Survey Responses object. (account Id etc)
I uploaded the NPS data to an NPS raw object in Gainsight. I used a bionic rule to transform the data BUT I'm not able to load this data to the NPSSurvey Responses object. This object is not available in the settings for action type "Load to SFDC object".
Do you have an idea how to load this data to the NPS Survey Responses object??
Thanks for your help,
Christian
we track NPS data in our saas tool and I tried to implement the reports in Gainsight but we are not able to fit the requirements for the NPS Survey Responses object. (account Id etc)
I uploaded the NPS data to an NPS raw object in Gainsight. I used a bionic rule to transform the data BUT I'm not able to load this data to the NPSSurvey Responses object. This object is not available in the settings for action type "Load to SFDC object".
Do you have an idea how to load this data to the NPS Survey Responses object??
Thanks for your help,
Christian
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I haven't tried the steps yet as we are planning internally on how to proceed, but it seems like maybe just the screenshots are outdated for the Survey creation part. It would be great if we had an action to load the data appropriately as that would mean I could feed the NPS data via S3 and then load it into the proper objects.
Hope that helps!
M
thanks for your fast replay. I know this website but we don't have all required fields in our dataset. I have to export some data from Salesforce and merge it with our NPS data in Excel to create the correct dataset for the upload.
Christian
https://community.gainsight.com/gainsight/topics/load-to-gainsight-objects
100% agree with you that this is an extremely valid and important use case.
thanks for this. I didn't find this post and yes this would be extremly helpful!
Since the functionality is working as expected and I see its a request for new feature,changing this to an Idea post.
Thanks for posting
Thanks for sharing. We will explore the possibility of enabling this in rules so that you can load data into NPS Responses. Meanwhile , did you get a chance to look at this - https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Examples_and_Tutorials/Load_3rd_...
Thanks
Abhishek S
We are building a separate functionality to import Third party NPS for Survey 2.0. For 1.0 please refer the link that Abhishek shared.
Hopefully this will make things easier.
Sorry other topic but will Sally use also the new funtionality?