Reports 2.0: Ability to change X or Y axis numbering to exclude decimal notation
CS Reports & Dashboards
When I create a support case report and a customer's case volume is low, the X-axis shows decimal notation, but there is no such thing as 0.25 of a support case. (see image)
Need the ability to determine whether or not the decimal notation is contextually applicable and enable or disable where appropriate.
Need the ability to determine whether or not the decimal notation is contextually applicable and enable or disable where appropriate.
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If we automatically detect whether decimals are required based on the available dataset, will that work?
Thanks,
Sumesh
This enhancement request will be executed in the next 1-2 months
Thanks!
Can you confirm if this is true of all numeric columns or just the specific column? Also what about count of IDs or Names, that do not have any decimal place precision?
Ok so in general anything that plotting a count (or count distinct) will always have axis by whole number. If the aggregate is a sum, average, min, max (only available if underlying field is numeric) the axis will be 2 or decimal points of value in that field with most decimals. E.g. if I plot average of ARR across customers, and ARR field has 2 decimals axis will have 2 decimal. But if I plot average age of CTAs across customers, this will whole number since age is calculate in days, not fraction of days. Of course if it is count of support cases by (anything) will always be whole.
For bar, column charts, line you can only plot 1 value, so the X or Y axis. For scatter charts or bubble charts you can plot a value each on X and Y axis, e.g. average of AGE maybe on Y axis and average of ARR can be on X axis. So Y axis is whole, where X axis is 2 decimals. Makes sense?
I've recently made a handful of new reports/dashboards to track customers in different stage's. The bar charts are displaying 1.5, 2, 2.5 etc... which seems odd. We are tracking customers stage - so there should not be and half increments here. It looks as though it happens when the scale of the report is under ten. For the comparable reports that have a scale bigger than 10, the half increments vanish and whole numbers are used. For consistency sake looking at the reports, it would be AMAZING to just have everything in whole numbers! Can you share a few examples of why someone would use half numbers in gainsight? I'd love to hear a few ideas!
Example as of today:
Two things:
1) Jeff's chart is laughable at this point with the feature "working as expected". Cleaner is not what I see there.
2) I edited out the added decimal places from our chart we're seeing this with and I am 100% okay with the spacing. Extra white space has never seemed to be a concern any where else in the app.
Gainsight - Please address this asap because it really impacts credibility of the tool to put reports like this in front of CSMs or Executive Leaders - not to mention customers.
Thanks
Venky