Implemented

Report on Timeline Comments?


Userlevel 7
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I’m trying to determine if my CSMs are leveraging the Comment function in Timeline.  I don’t see a way to pull comments into an Activity Timeline report.  Is this possible?

 

Timeline entry with comments

 

Activity Timeline report grouped by Subject

 

roja_kode 3 months ago

You can create report on all types of activity. Activity Comments object has a lookup to activity timeline object, so it gives you all options to see comments belongs to which activity/account, etc.

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Userlevel 7

This is on our short term roadmap and should be available in next 3-4 months.

Userlevel 7
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@nitisha_rathi is this on the roadmap at all?

Userlevel 6

Hello Everyone!

Happy to announce that your request has been considered and included as part of the v6.18 release (SFDC / NXT). With this release, admins can report on timeline comment data by selecting the Activity Comments object as their data source. 

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!

Userlevel 6
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That’s super. Thanks, team.

Userlevel 4

Hi @darkknight and others!  You may have already seen, but just in case, I wanted to quickly note that we released the ability to report on Timeline comments in our October 2020 release. Here’s a direct link to the description from that release:

 

https://support.gainsight.com/Gainsight_NXT/Release_Notes/2020/05_Gainsight_NXT_Release_Notes_6.18_October_2020#Ability_to_Report_on_Timeline_Comments

Userlevel 6
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Hi. First of all thanks for giving an option to create reports on Timeline Comments.

 

Just want to know, if we create a report it will show all types of Activity Type Comments or only specific to any Activity Type comments.

 

Thanks.

 

 

Userlevel 4
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You can create report on all types of activity. Activity Comments object has a lookup to activity timeline object, so it gives you all options to see comments belongs to which activity/account, etc.

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