The Survey panel in the C360 has two tabs, “NPS Responses” and “Survey Responses”. I’d like to disable the “NPS Responses” tab as it is not applicable.
Remove NPS Responses from C360 'Survey' Panel
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Hi@harriseilenberg ,
We do have the option of loading external NPS responses via CSV both in Survey 1.0 as well as Survey 2.0. This could perhaps help you get the same stats without having the need to mask / hide the NPS Responses tab from C360.
You need to ensure that are you able to generate the CSV holding the NPS responses from the external tool.
Hi@sai_ram ,
Thank you for following up. I saw the response, however, it doesn’t quite provide us with the result we are looking for. We run a slightly modified “NPS” survey - more CSAT / Feedback, and capture additional questions/responses.