Planned

Remove HTML Formatting on Rich Text Fields in Real Time Rules

  • 31 March 2021
  • 5 replies
  • 19 views

Userlevel 7
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Really just looking for the same functionality as what’s in Rule Engine today “Remove HTML Tags” - 

 


5 replies

Userlevel 7
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@gunjanm thank you for sharing your request here. We are in process of redesigning the rules, this feedback helps.

Userlevel 7

Hi @gunjanm  

Thanks for bringing this up. While we try to evaluate and deliver this, would you be able to share what you are trying to accomplish here with Real-Time Rules?

Userlevel 7
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@rakesh basically to load some long text fields to key note fields in SFDC for wider visibility. Goals, churn risk highlights, etc. 

Userlevel 7

@rakesh basically to load some long text fields to key note fields in SFDC for wider visibility. Goals, churn risk highlights, etc. 

In this flow, removing the tags → Is there any worry that we are losing some formatting, etc.? Is it totally alright to push a plain text version @gunjanm ?

Userlevel 7
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@rakesh it's not totally alright, which is why having that checkbox option would be good. It depends on the target. Where I ran into this need was for a Slack update pushed via an External Action, and that doesn't carry over the formatting properly. But if I'm pushing to a field in Salesforce that is rich text, then it's fine. But usually fields are created as long text in Salesforce, not rich text. 

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