If you tokenize the survey score in a NPS/Survey Program, it includes a decimal for some reason. It’s not a huge issue for my use case, since I’m creating CTAs with this information, but I certainly would not want to send an email to a customer thanking them for responding with a “9.0” score.
Userlevel 7
+2
Reply
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.