We are currently challenged with wanting to leverage our Pendo In-App messaging (with better response rate) to conduct NPS surveys while we are very pleased with the results in Gainsight. Ideally it was recommended that we provide a Gainsight survey link within Pendo, but alas, this is ONLY applicable for anonymous surveys.
As an Admin, I was wondering if the following potential work-around is feasible:
- Generate send list via query for a “utility” Program in Gainsight
- Configure program so the “send to” is “bogus” or a utility account
- Query AO emails for the field “Survey Link” after email send record is complete
- Use the URL from the above step to associate to Pendo accounts via email address ID?
- Send link to In app users in Pendo
Again, I have not inspected the survey URL per AO Email record yet and assuming it might be user-specific or custom? If not, any thoughts on maybe how to do this w/out anonymous surveys in the next month? Please? :)
SWEEEEET!!!! Thanks for jumping on this@john_apple !!! So great to hear from you! Have you been designing anything fun recently? :)
I think this could/should be supported by it’s own data object to preserve the cleanliness of the AO Email data for all production/live programs and would be happy to help if this is a valid solution :)
We are currently challenged with wanting to leverage our Pendo In-App messaging (with better response rate) to conduct NPS surveys while we are very pleased with the results in Gainsight. Ideally it was recommended that we provide a Gainsight survey link within Pendo, but alas, this is ONLY applicable for anonymous surveys.
As an Admin, I was wondering if the following potential work-around is feasible:
Again, I have not inspected the survey URL per AO Email record yet and assuming it might be user-specific or custom? If not, any thoughts on maybe how to do this w/out anonymous surveys in the next month? Please? :)