NPS on Zendesk Ticket Close
None
We would love to be able to trigger a Gainsight NPS on the close of a Zendesk. This would allow us to more completely and holistically have one NPS score for the different state completions we report on.
I believe the sender email is not included currently and that's why this can't be done.
Siddhartha Gutha suggested we add this to the community as it is something they are looking at Q1 2016 potentially. Let's make it happen!
I believe the sender email is not included currently and that's why this can't be done.
Siddhartha Gutha suggested we add this to the community as it is something they are looking at Q1 2016 potentially. Let's make it happen!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
If the surveys were triggered automatically, would you need the survey to go our immediately (within 15 mins) after the ticket is closed or is a delay of upto 24 hours acceptable?
Also what do you think about a manual option within the Gainsight app in Zendesk to trigger the survey.
The requester email ID is synced for the tickets closed after our release upgrade and not for the past records.