NPS Close Time
None
This is our first time running NPS through Gainsight. We have the end date set, but when does the survey close on that day?
Does it end at midnight? 11:59pm?
Is it possible to have the functionality added where we can select the time the survey ends?
Does it end at midnight? 11:59pm?
Is it possible to have the functionality added where we can select the time the survey ends?
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Thanks for reaching out to us. Survey ends at midnight 11:59:59 pm. We currently do not have ability to set time for closing survey.
Currently we do not have plans for implementing this time based functionality as majority of customers define end date but not time.
Let me know if you have more questions on this.
Happy to Help !
Once the end date has passed and/or you have collected all of the survey responses you want, you should close
the survey from the main Surveys page. To do so, hover over the bottom of the survey card, click the floating blue arrow that appears, then click on the "Close" box. Once the survey is closed, participants
can no longer respond, and the survey cannot be edited in any way.
Tracy
https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Dashb...