IN DEVELOPMENT

Need ability to delete users from User Management


Userlevel 7
Badge +2

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different.  I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key).

When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me.  I need more control over my user table with the ability to delete users.


33 replies

Userlevel 7
Badge +2

+Infinity.  Running into this that for whatever reason, a user was duplicated in Gainsight - due to something in SFDC.  Having the ability to clean this would, be amazing!

Userlevel 2

Hi @mark_deegan @HollySimmons  @vmoore 

We are planning to put user delete in our short term roadmap. We will keep you posted.

Thanks and regards,
Neha

Userlevel 2

Hi  @sagan_sherlin 

We are planning to put user delete in our short term roadmap. We will keep you posted.

Thanks and regards,
Neha

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different.  I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key).

When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me.  I need more control over my user table with the ability to delete users.

@darkknight was Gainsight support able to delete the users for you?  I am being told it is not possible.

Hi  @sagan_sherlin 

We are planning to put user delete in our short term roadmap. We will keep you posted.

Thanks and regards,
Neha

@Neha Gupta what does the short term roadmap look like?  I see this was suggested about 4 months ago (Sept/Oct timeframe?).  Would love to understand what the timeline is for this as it is causing problems for me where inactive users are appearing as options to tag individuals in timeline activities and the like.  The only option I am being given is to go in and change all of the deactivated emails to deactivated@XXX.com which doesn't solve the issue… its just a band-aid.  

Userlevel 6

@meg.cragan , I checked with the product manager and it is definitely planned for dev to begin. Engg. teams are very stretched currently so cannot provide a clearer timeline from whan Neha writes unfortunately.

I’d say user deletion is also required from a data protection perspective. Can’t justify holding onto leavers’ data forever. Just can’t. 

Userlevel 2

@alizee.levavasseur yes, we are evaluating what happens in other product areas when a user is removed from user object. Looking to release it in the upcoming quarters. We will keep you posted.

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