I have often come across Customer asks - If they can assign a CTA to more than one owner? At times more than one team are involved during customer journey and even though the playbook tasks can be assigned to different owners but also CTAs need to have more than one owner from respective teams.
Is there any roadmap for this in near future?
Here is the example -
Say there are two teams in an Organisation : Services and CSMs. Certain phase of the customer journey needs to be notified to both these teams because both the teams work simultaneously. I agree, the tasks can have owners from both the teams but then multiple teams want to get notified when this CTA gets triggered.
Thank you for the response :)
I would also like this feature to be looked into. When you have a CSM and an implementation specialist working with a client at the same time it would be nice to have one playbook with both people in it vs two separate playbooks