Acknowledged

Manual CTA for multiple accounts

  • 19 December 2016
  • 40 replies
  • 405 views


Show first post

40 replies

Userlevel 6
Badge +1

Is this still under consideration?

Userlevel 3
Badge

+1 on this! Our CSMs will really appreciate this feature.

Userlevel 7
Badge

@dan_ahrens any update on this one - seems like a popular and long-sought after request.

Userlevel 7
Badge

Is the request here to have a single CTA that is associated with multiple accounts? Or to create multiple CTAs, each with an associate with a single account, but which are otherwise identical?

Userlevel 3
Badge

@dan_ahrens I’m Pretty sure the request is to have a single CTA be associated with multiple accounts. I know in my org we would find it super useful. Many times we do something like reaching out about a new piece of content and have followups scheduled. It would be nice for the CSM to be able to create one CTA with that or other action items and assign it to multiple accounts. Right now it seems like more work to generate them separately and not really worth it.

Userlevel 7
Badge +1

+1! We had this come up the other day specifically around setting up bi-weekly meetings. 

Userlevel 7
Badge

@dan_ahrens I’m Pretty sure the request is to have a single CTA be associated with multiple accounts. I know in my org we would find it super useful. Many times we do something like reaching out about a new piece of content and have followups scheduled. It would be nice for the CSM to be able to create one CTA with that or other action items and assign it to multiple accounts. Right now it seems like more work to generate them separately and not really worth it.

In that scenario @edleguizamo - how would you keep track of which accounts you had completed the action for and which accounts were still outstanding?

Userlevel 7
Badge

Is the request here to have a single CTA that is associated with multiple accounts? Or to create multiple CTAs, each with an associate with a single account, but which are otherwise identical?

Our use case is to allow for a CSM to create a CTA that they can then apply to all their accounts/the accounts the designate. Primary reason is Send from Cockpit - they are finding it very tedious to have to create a CTA for each account they need to send an email from, for example wanting to support an upcoming event. If they want to invite contacts from 20 accounts, they have to create 20 individual CTAs. 

Userlevel 3
Badge

@dan_ahrens I’m Pretty sure the request is to have a single CTA be associated with multiple accounts. I know in my org we would find it super useful. Many times we do something like reaching out about a new piece of content and have followups scheduled. It would be nice for the CSM to be able to create one CTA with that or other action items and assign it to multiple accounts. Right now it seems like more work to generate them separately and not really worth it.

In that scenario @edleguizamo - how would you keep track of which accounts you had completed the action for and which accounts were still outstanding?

@dan_ahrens Apologies, after reading my comment I can see the disconnect. There would be one CTA (with steps) that would then be duplicated for each account that way they can keep track. Pretty much what @kelly mentioned above.

Userlevel 2

Any update on this?

+1

We’ve just successfully onboarded Gainsght and this is one of the first questions raised by our Global Customer Success Team. They want to create CTAs for multiple accounts.  For instance “Book a demo for NewProduct XYZ” to check progress and measure deliverables across the globe. 

Userlevel 6

Thanks for all the inputs. We are discussing internally on this. Note: One way to do this currently in bulk is through rules engine.

Userlevel 7
Badge +2

Thanks for all the inputs. We are discussing internally on this. Note: One way to do this currently in bulk is through rules engine.

@Janine B. are you able to do it via rule engine?

Userlevel 2
Badge

Our CSMs are requesting this functionality to save Admin time when creating CTAs for sets of their assigned accounts.  Any word on this being added to the roadmap ?

Userlevel 6

@jenniferpa We don’t have any immediate plans but we understand that this is an functionality that’s useful for a lot of users. We will consider it in our medium to long term roadmap.

Reply