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Make Call to Action settings apply to the appropriate CTA Type level

  • 23 February 2021
  • 1 reply

Userlevel 7
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Ran into an issue where the Linked Object configuration did not appear to be working on a CTA I created, where I had a Link to the SFDC Opportunity object on the Opportunity CTA type.   The little 1 that usually appears on the CTA Detail view wasn’t showing up.

I opened a support case and was told it was because I had a Company-level configuration for the Opportunity CTA type, so the Company level config overrides the Global Config.

That doesn’t make sense to me from a design perspective.  If I create a Global CTA Type, then why would the Company level configuration override it?  

1 reply

Userlevel 7

@darkknight sorry for the inconvenience, I understand the concern, will discuss with the product team on this and get back to you.