Implemented

Logging emails by bcc in Timeline

  • 30 November 2016
  • 67 replies
  • 517 views

Userlevel 7
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For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce.  It would also be nice if these were created automatically from email assist CTAs or other outreaches sent from GS.

67 replies

Hi, Is there a timeframe for it to be released to everyone?

Userlevel 7
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Hi everyone,

Many of you are participating in our Email to Timeline beta program and have started setting it up for your end users! If you have questions or feedback, be sure to post it in the Email to Timeline Beta topic. You can also share these resources with your end users to help them get started with logging emails to Timeline:

We look forward to hearing from you, so we can improve the functionality!

Userlevel 3
Hi All,

I am excited to announce that we have launched beta program for "Email to Timeline". You can be one of the few users to experience this feature in its beta stage. Please nominate yourself for our Beta program before time runs out and help us make this feature more delightful. Please refer this https://community.gainsight.com/conversations/gainsight-beta-program-for-email-to-timeline-5bed8583e4b067063e68bfc9 to enroll.

Userlevel 6
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Just wanted to add my vote to this request as well! I know our CSMs would love this functionality and would make them less reliant on Salesforce, since we currently have an Outlook - SFDC integration to auto log all emails.

I would prefer it to be an optional choice for the CSM to bcc into Timeline rather than every email logging there. This way they can control what logs and would hopefully bcc the most important email conversations into TL.

Userlevel 4
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My CSMs would find this extremely useful.

Userlevel 3
My team has been begging for this feature - would love to be part of the beta 🙂
Userlevel 7
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We'd be interested in the beta as well.
Userlevel 5
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Also interested
Userlevel 7
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+1 Would love for our Company to be considered!
Userlevel 3
+1 interested!
Userlevel 3
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Bazaarvoice would be more than happy to participate! 
Userlevel 3
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Bazaarvoice would be more than happy to participate! 
Userlevel 6
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+1 Yext would love to help test this out! 
Userlevel 2
We are interested
Userlevel 2
We are interested
Userlevel 6
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+1 Genesys would love to beta test!
Userlevel 3
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Also interested
We're Interested! Please keep me updated, thanks!
Userlevel 6
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Yes! Definitely interested in beta testing this.
Userlevel 4
We would be so interested in Beta if that became available! Excited for this release! 
Hello everyone, I wanted to chime in again with an update. We are making good progress to make this feature prime time ready, and we are now targeting to start customer beta early in November. I will post more information here about how to nominate your company for the beta program.
Hello everyone! My name is Maksim Ovsyannikov and I recently joined Gainsight to work with Karl, and with our engineering and product teams to build the future of Gainsight. My official responsibility is for our roadmap, product management, and for our product design initiatives. I would like to chime in and offer more detail as to why we are delaying the email to timeline feature. Specifically, we identified two areas that need minor enhancements to make this feature great.  One area has to do with configuring this functionality, keeping the effort required to enable email to timeline feature for your organization as small as possible. We are exploring ways to simplify this configuration process so that your adoption could be maximized. The second area of enhancements has to do with notifying the user and administrator of situations where email to timeline did not result in a timeline entry, surfacing reasons for these occurrences so that the user can correct them. It's almost like a bounced email - you want to know that something you sent didn't go through and why. I hope this is helpful and offers more information to all of you. It's a very exciting feature and I will chime in here with new delivery date target at the latest early next week. We are targeting to deliver this feature very soon!
Userlevel 3
Noooooo, same here, would be very helpful to reduce duplicate work.
Ugh.  I celebrated too soon.
We got super excited at this news yesterday too. Can't wait for it to go live!

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