Challenged to ensure all is fine with GDPR, we did some testing and confirmed that the list of recipients remains constant through-out an outreach. As a result, while we may get a demand from the recipient to be removed from our mailing list, this person will continue to receive the rest of the AO unless we manually drop the recipient. For example:
AO
day 1 day 8 day 15
Mail letter 1 if not read, mail again if not read, escalate to CSM
Say the power list contains 10 people. Mail 1 goes out.
On day 5, 1 person opts-out
Even though the power list is refreshed daily at a specific time (before the run is not available for AO), the person continues the cycle until it ends
We need to manually intervene to drop the recipient for this person not to receive further mail
Are there any plans of improving AO so it refreshes truly the participants status?
Or is the solution to build single step AOs with dependencies between them?
This manual process is so prone to errors/delays that would could get us penalties.
Best answer by abhishek_sivaraman
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