Log emails to Timeline using original email timestamp vs date/time of activity sync

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Curious if this is a common use case for others, but my team has requested for any emails that are synced to Timeline to use the original email timestamp vs using the date & time that email sync was executed.

 

The CSMs at Propeller will often bulk forward their emails into Gainsight at the end of day/end of week because they manage quite a few customers. This causes all of their entries to have a similar date/time stamp, even though that is not necessarily when the email engagement took place. The result is a slightly inaccurate picture of engagement.

Yes, I’m working with a client looking for this as well for the exact reason you mentioned.  


Definitely need this functionality as it will save our CSM’s time by not having to manually update the their timeline activities.  


Would be helpful to have when Gainsight Assist is not functioning and has no update available on the Chrome Store for a week.


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