Hi @sam_leonard @rob_deaderick. Jira connector is now available as part of the Connectors Horizon Experience. https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Support_Systems/JIRA_Connector
We are in the process of migrating all customers to the Horizon Experience but in the meantime, if you want your tenant to be upgraded, you can reach out to me at email@example.com with tenant details.
We currently do this via filtered JIRA queries and a script that pushes an export to the S3 bucket.
Hi, is this jira connector possible for NXT?
@All, This is in production now. Please refer to this article for more information.
@rob_deaderick , @ashleyunity, @john_apple, @tatiana_ferreira, @azuqua_bot, @marie, @daniel_rose, @rob_deaderick, @cmultanen, @lane_h, @marcelo, @kristin_f3c469, @adam_bambrough, @chuen_moschetti_1466d2 sorry for the delay here. This is implemented and available now. Please refer to this article for more information.
Hi Gainsight Team! A Jira integration would be fantastic for us as well! We’re currently working with Service Rocket to connect SFDC → Jira for bi-directional syncing with the goal of getting our Jira data into Gainsight. However, our CS users would love the ability to create/update/edit Jira issues from Gainsight.I see there was an update around 8 months ago noting that this is on the roadmap, are there any updates you can provide? Thanks!
Would LOVE this for Workflow and Escalations
The devil is in the details here. This definitely needs to be a bi-directional connection, with the ability to dynamically create, close, comment on, and modify Jira tickets in Gainsight.
+1 vote for a Jira integration in order to link product requests/critical bugs to customers
The JIRA connector is a part of our roadmap and this feedback is really helpful. I’ll post updates with more details!
We echo the sentiments of the other commenters. In order to streamline our VoC process, we’d like to leverage the existing functionality as much as possible. For us, that means keeping the CSMs in Gainsight and the PMs in JIRA.
Converted to an idea for a better tracking. Please be sure to vote for this request if it's important to you!
Can this be converted to an Idea? @lila_meyer
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