Not Planned

It would be helpful as an Admin to delete data w/ a Rule instead of manually in Customer Info in SFDC

  • 27 February 2016
  • 2 replies
  • 17 views

It would be very helpful to have a way to clear out data with a Rule as opposed to having to go into Customer Info and manually clearing (custom label w/data populated by SFDC)

I understand the current limit is 15 but can this be considered in our Product road map?


2 replies

Userlevel 6
Thanks for bringing this up.

What field type are you looking at? Text, Picklist, Number, Multi-picklist or in general everything?
It really should be anything...if the field is a text field (most common) then we should be able to remove what is there before the next rule runs and updates the field.  Numbers I would think should be taken into consideration depending on if these are brought in via SFDC, then they should just "update" but with a populated text if the text is removed or updated in SFDC after it is pulled into Gainsight then the old data still exists.  I realize a picklist or multipicklist would probably be more complex to provide this functionality.

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