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Internal Attendees on Timeline Activity for Non-Salesforce Users

  • 6 February 2018
  • 3 replies
  • 40 views

Userlevel 3
From what I can tell, it doesn't seem like you can include anyone on the Internal Attendee's section when logging a call in Timeline (please correct me if I'm wrong here). It would be nice to be able to do so for cases when someone without a SFDC account (e.g. a Product Manager, Engineer, etc) is on a call with a customer.

3 replies

Userlevel 7
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Hi Phil,

You are correct, the Internal Attendee field references SFDC users. The External Attendee field references SFDC contacts. 
Yeah, I'd love to see this work off of the Users object, allowing entries marked as Internal to be referenced there.
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We have the same issue: We have some internals who are not using SFDC at all but still, we would like to add them as internals.

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