Have recently started using inline survey questions more for generic surveys, and have some feedback.
- There’s not a way to manipulate the font of the survey question, so it winds up not matching the font of your email template and can look poorly formatted. Would love to be able to configure to use the same font as the template.
- With the different available options of formatting, we’ve received feedback that it’s difficult to know where to click for the question response. For example, the one with the colored boxes requires you to click on the text of the response and not just in the box.
- It’s not clear on the Program Details page that the question has to have a control type of Radio in the survey set up in order to be used in the program. Might be good to add that as a tool tip somewhere.
Hey@heather_hansen , thank you for your post and suggestion. These kind of suggestions/ideas help us enhance the product. Appreciate your inputs and also forwarding it to our Product Manager to check and confirm if this could go on our roadmap.
Hi@heather_hansen , thanks for your post! Hope the comments below help you!
+1 on being able to import other fonts
Thank you@heather_hansen - this helps clarify! I will forward your feedback to the right team who manages email templates.
Hello@heather_hansen
Is this particular to any email client?
That was Gmail, but it shows the same if you view the Preview in the Journey itself.
Thanks@heather_hansen
We will check this and update you.
+@PavanCh when you are back from vacation
There’s a LOT of community posts about this. Dropping them here to underscore the need for this capability:
https://community.gainsight.com/surveys-nps-16/formatting-of-inline-surveys-41041
https://community.gainsight.com/jo-email-notifications-10/inline-survey-question-formatting-not-centered-in-email-30525
https://community.gainsight.com/jo-email-notifications-10/edit-formatting-of-inline-survey-question-2608?postid=75621#post75621
With Gainsight driving forward the “bionic CSM” and digital experiences, this type of detail is crucial to making a seamless digital experience for our customers and should be a prioritized feature enhancement for JO.