CS Product Ideas

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  • 156 Posts
  • 25,125 Replies

156 Posts

shane_mccoy
Gainsight Rookie
shane_mccoyGainsight Rookie
shared in CS Product Ideas

Initiate Rule Chain based on S3 ImportResponse from Customer

Is it possible to create a rule chain that is triggered by a S3 Import? I want to run a CTA that only runs right after a certain S3 Rule has run. I’m sure I can do this using ‘Import Date’ fields but being able to create a rule chain would be much easier.   Thanks!

5
kyle_handley
Gainsight Rookie
1 year ago
roja_kode
Gainsight Employee: Veteran Rookie
roja_kodeGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Connector 2.0 - Bulk API - Enhance Log informationResponse from Customer

Bulk API (Connector 2.0) logs doesn't show which data load operation it's performing like we have in data log api. Does it make sense to show in logs without going to job mapping?

0
roja_kode
Gainsight Employee: Veteran Rookie
4 years ago
R
Gainsight Employee: Veteran Rookie
rvinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

File types no supported for email template attachment.Response from Customer

Hi team, I found that .eml or .msg type files are not supported as attachments for an email template. Would it be possible to support these formats as well?

4
C
Gainsight Rookie
10 months ago
spencer_engel
MVP
spencer_engelMVP
shared in CS Product Ideas

Autofill S3 dataset task naming conventionResponse from Customer

When creating an S3 dataset task from bionic rules, can we please consider autofilling the "[i]MDA-Data-Ingest/input/" [/i]prefix for file names that come from Gainsight's Managed S3 bucket? Or at the very least, put an in-product guide that reminds admins to put that prefix in front of their file name.

2
spencer_engel
MVP
3 years ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Edit Timeline Fields by RelationshipResponse from Customer

Hello, I would like to see the ability to customize timeline activity fields specific to a relationship, regardless of whether the activity type is global. For example, we have “Update” as a global activity type. Because it is global, I am unable to edit it in the “configure for” at the relationship level. When I wish to add a relationship-specific field, I must add it to the global Update activity. Because of the reports, dashboards and other infrastructure built off the Update activity type, I do not wish to create a new relationship-specific activity type.

7
sai_ram
ACE
1 year ago
anthonysabato
Veteran Rookie
anthonysabatoVeteran Rookie
shared in CS Product Ideas

Ability to change default landing page in Journey Orchestrator from Outreaches to ProgramsResponse from Customer

We are only using Programs and no longer using Outreaches. It would be helpful to have the JO landing page changed to either be static to render Programs page instead of Outreach or be sticky for whichever JO section you were on i.e., Email Templates vs Outreach.

0
anthonysabato
Veteran Rookie
3 years ago
andreammelde
Golden Ruler
andreammeldeGolden Ruler
shared in CS Product Ideas

Scorecards: Multi select option for commentsResponse from Customer

I would be helpful to be able to better define the reasons on a scorecard for reporting purposes. This would help us categorize and understand what reasons tend to flag a drop in a score than a freeform text field

7
sai_ram
ACE
1 year ago
A
Gainsight Employee: Veteran Rookie
anton_vinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

[CISCO ENHANCEMENT REQUEST] Support update operation for load to relationship actionResponse from Customer

Currently 'load to relationship' action performs upsert operation by default. So if there are many rules with this action and we have some identifier coming null or unexpected values, there is a chance of duplicate relationships getting created.

3
A
Gainsight Employee: Veteran Rookie
4 years ago
N
naushin.shaikhGainsight Community new member
shared in CS Product Ideas

Can we change the color for NPS Question Scale in SurveyResponse from Customer

Can we change the color for NPS Question Scale in Survey

1
richa_bala
Gainsight Employee: Rookie
5 months ago
kevin_ly
Champion
kevin_lyChampion
shared in CS Product Ideas

[Feature Request] Support For Cockpit Calendar Integration For Organizations That Require 3rd Party ApprovalResponse from Customer

Posting on Behalf of a Customer.   In this case when doing the outlook calendar integration, due to organization setting, user gets a prompt to request approval from an internal IT Team. Once user gets approved by that team, code is received.   The issue that is found is that once the authentication code is received, doing “click to authenticate” again in NXT, shows the request approval window again. Given this cycle, user is not able to fully complete authentication.   As it is mentioned to be not supported right now, hence this post for feature enhancement for this use case.      

8
sriram pasupathi
Gainsight Rookie
11 months ago
K
KK2Gainsight Community new member
shared in CS Product Ideas

NXT Cockpit Due Dates' Default to CollapsedResponse from Customer

Can you change the default for the Cockpit’s CTA due dates sections to be collapsed? We can then focus on the tasks at hand and expand the upcoming CTAs as needed.

5
sriram pasupathi
Gainsight Rookie
11 months ago
pele
Veteran Rookie
peleVeteran Rookie
shared in CS Product Ideas

Idea: Allow for custom mapping of Lookup IDs from 360 Layouts > Section/Embed PageResponse from Customer

Perhaps this is possible and I'm just trying the wrong method, but... Our Salesforce instance uses Parent/Child accounts pretty heavily, and we've been running into occasions where multiple opportunities will be concurrently open for different children of the same parent account. And today, our CSMs and AEs have no easy way to see concurrently open opps across an account heirarchy. I thought I had a crafty solution, but ran into a limitation in setting up C360 views. My idea: I added an "Ultimate Parent" account lookup to our Account object in Salesforce– this way If I created a report on Opportunites and traversed up a level to the Account object, I could include a common account lookup across any given company's account heirarchy. What I thought I'd be able to do is create a report and map the object (alothough in this case I created a data space) in 360 Layouts to say show report rows where "Ultimate Parent ID on Account = Ultimate Parent ID i

2
pele
Veteran Rookie
3 years ago
alison_kaprielian
Gainsight Rookie
alison_kaprielianGainsight Rookie
shared in CS Product Ideas

Sorting rulesResponse from Customer

As an Admin, I'd love to be able to sort the rules that we have by scheduled time. I understand that the filters are now available in list view, but it would be great to see the sequence of rules in the place where we revise them. Timeline View is not very useful because it's just a snapshot of a certain time period. It seems odd to have to go to Gainsight Analyzer to see my schedule of rules for the day (still not the most intuitive). I think this would be extremely helpful!

1
sai_ram
ACE
3 years ago
A
angelo.morlaniGainsight Community new member
shared in CS Product Ideas

Ability to Search for Success Plan Templates When Selecting TemplatesResponse from Customer

We have a large number of existing Success Plan templates that currently live in Google Sheets, and these templates all pertain to various strategies and recommendations we could be working on with a customer, depending on their specific needs.  The CSM is intended to compile any number of these templates based on what the customer needs to focus on into a singular template.  Due to the large number of templates we would have, it would be tedious for the CSM to have to scroll up and down a long list of templates in the Success Plan UI.  I would like to suggest the idea of including a search function within the template selection picklist for easier and faster searching.

5
sai_ram
ACE
1 year ago
cameron_wright
Gainsight Employee: All Star
cameron_wrightGainsight Employee: All Star
shared in CS Product Ideas

Zendesk Sync options - FieldsResponse from Customer

A customer submitted a support ticket in regards to fields outside of Zendesks standard API - ([url=https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields]https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields[/url]) to be included in the sync and or a separate sync to grab those fields. Two being Brand name and Brand ID. I think this would be helpful for customers that customize and just want to pull in other fields not included in the standard API

4
sai_ram
ACE
1 year ago
T
TippiWilsonGainsight Community new member
shared in CS Product Ideas

Links to previous exportsResponse from Customer

It would be great to see logs/history of exports from the admin tab or have a link to download that particular export pop up when it is available. I have trouble with my export emails hitting my inbox (or even my spam filter) and I have no way of going back to find the export. It would be nice to be able to go back in and find the link to the .csv from somewhere within the app in case my emails are being blocked.

2
T
1 year ago
shiv_kumar_katiyar
Gainsight Employee: Team Captain
shiv_kumar_katiyarGainsight Employee: Team Captain
shared in CS Product Ideas

[Enhancement Request]Show a notification when a mapping is not displayed because of limited permissiResponse from Customer

Opening this thread for the Customer to track the progress on this request - When a user who doesn't have permission on a field opens the rule action screen, the corresponding mapping is not displayed. And now if he saves it that way, the mapping will be removed from the rule action. This has caused issues across multiple customers. Can we have some message displayed when we are not displaying a particular mapping so that the user doesn't end up corrupting the rule.

1
sai_ram
ACE
3 years ago
andrew_biehle
Gainsight Employee: Veteran Rookie
andrew_biehleGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Report on scorecard measure weight in scorecard 2.0.Response from Customer

Posting on behalf of customer. Currently there is no way to report off the measure weight of a measure in scorecard 2.0 but you can in 1.0 in SFDC. It would nice to have that functionality in the future for 2.0.

1
dan_ahrens
ACE
2 years ago
S
Shoshin
sai33335Shoshin
shared in CS Product Ideas

Create a report on how often email tasks are actually sent to timeline vs. just checked as completeResponse from Customer

When we close an email assist task manually, we don’t log it to the timeline eventhough the below option is turned on.     So, the usecase here is how many email tasks are logged to timeline compared to how many tasks are completed.  

2
sai_ram
ACE
1 year ago
patrick
patrickGainsight Community new member
shared in CS Product Ideas

Tracking Expansion (Growth) OpportunitiesResponse from Customer

I'm looking to track growth opportunities to create a pipeline of customer opportunities by increases in usage. Like SFDC tracking a deal value, i would like to track a new growth opportunity by either an usage increase and/or revenue potential.

4
Swaraj
Gainsight Rookie
10 months ago
S
Gainsight Employee: Rookie
SrikanthGainsight Employee: Rookie
shared in CS Product Ideas

Can we put filters for the Excel/CSV attachments in JO as we do when we attach reports?Response from Customer

Hi Team, Can we put filters for the Excel/CSV attachments in JO as we do when we attach reports. This helps customers to send the data which is not present on objects.   Thanks & Regards, Srikanth

3
sai_ram
ACE
1 year ago
S
Shoshin
sai33335Shoshin
shared in CS Product Ideas

Include other fields in the option "Create CTA once in"Response from Customer

There are multiple projects in a company which need this option to be enabled for each of them.

2
sai_ram
ACE
2 years ago
prithvi_vihari
Veteran Rookie
prithvi_vihariVeteran Rookie
shared in CS Product Ideas

[Posting on Behalf of Customer]- Ability to get Result notification for rules triggered by S3 EventResponse from Customer

Currently we don't have the option of getting email rule result notifications for S3 event trigerred rules. Would it be possible to get this to fire as well? It would help to notify the Admin/ User when the rule has a failure.

0
prithvi_vihari
Veteran Rookie
2 years ago
jess_hall
Gainsight Rookie
jess_hallGainsight Rookie
shared in CS Product Ideas

Importing TagsResponse from Customer

In C360, you can add Tags to a customer. You can also bulk assign them using the Customers tab. Is there a way to import tags to apply to certain accounts?

5
M
Gainsight Rookie
1 year ago
shiv_kumar_katiyar
Gainsight Employee: Team Captain
shiv_kumar_katiyarGainsight Employee: Team Captain
shared in CS Product Ideas

Feasibility to update scorecard comments via a CSV.Response from Customer

Hi Team, I just got a request from one of the customer regarding the ability to mass update the scorecard measure comment using csv file. Let me know your thought on this or this is already in our Product road map? ​ Thanks ~Shiv

2
aditya_marla
Gainsight Rookie
3 years ago

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