CS Product Ideas

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  • 155 Posts
  • 25,370 Replies

155 Posts

Nsimon308
Shoshin
Nsimon308Shoshin
shared in CS Product Ideas

Ability to import brand specific fontsResponse from Customer

I am looking to try and keep my NPS survey on brand as much as possible. Is there a way to import fonts into the theme or would I need to draft the NPS template outside of GS and import the whole thing? Currently there are only 4 fonts and a default in the drop down. I have had numerous end users question the NPS as SPAM or phishing emails as it does not represent the brand images/format they usually see.

1
abhilesh_khatri
Gainsight Employee: Rookie
1 year ago
hardik_mota
Gainsight Employee: Champion
hardik_motaGainsight Employee: Champion
shared in CS Product Ideas

Re-ordering of Action Groups in rule engineResponse from Customer

Hi Team, One of my customer is build a rule with multiple tasks and they have linked each task with group of actions and each group has multiple actions in it. Currently we can re-order the actions in each group. Is there any way for me to re-order action groups in the rules engine? Basically they need the group shown at the bottom to run before the other actions that precede it. Currently, users don’t have any way to do it and they deleting the action and re-creating it again. Best,Hardik 

4
sai_ram
Grand Slammer
1 year ago
cmultanen
Champion
cmultanenChampion
shared in CS Product Ideas

Allow Syncing of Multi-Picklist Fields in Zendesk IntegrationResponse from Customer

It is currently not possible to sync a multi-picklist field from Zendesk into Gainsight via the Zendesk integration. Our support team sometimes uses multi-picklists for categorizing tickets so it would be helpful to have this functionality for reporting and visibility. 

5
P
Shoshin
1 year ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Report on timeline notes for @mention usersResponse from Customer

I’d like to create a report that shows @mentions for specific executive users. The Activity Timeline MDA object will not allow filtering by notes field. This should be a relatively straightforward report where Notes contains @username. Any workaround I’m overlooking?  Any reason why report builder will not allow this query?

3
ana_g
Olympian
1 year ago
A
Gainsight Employee: Veteran Rookie
anton_vinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

[CISCO ENHANCEMENT REQUEST] Support update operation for load to relationship actionResponse from Customer

Currently 'load to relationship' action performs upsert operation by default. So if there are many rules with this action and we have some identifier coming null or unexpected values, there is a chance of duplicate relationships getting created.

3
A
Gainsight Employee: Veteran Rookie
4 years ago
andreammelde
Golden Ruler
andreammeldeGolden Ruler
shared in CS Product Ideas

Scorecards: Multi select option for commentsResponse from Customer

I would be helpful to be able to better define the reasons on a scorecard for reporting purposes. This would help us categorize and understand what reasons tend to flag a drop in a score than a freeform text field

7
sai_ram
Grand Slammer
1 year ago
sudhakar_ravuri
Shoshin
sudhakar_ravuriShoshin
shared in CS Product Ideas

Concat operation to function same in Rules and Gainsight Data managementResponse from Customer

Currently, the difference in behavior of concat function in Rules and in Gainsight data management(GDM) is how we handle empty strings. While in GDM we truncate empty strings, but rules does not. Request to make the behavior consistent in both areas.

0
sudhakar_ravuri
Shoshin
2 years ago
roja_kode
Shoshin
roja_kodeShoshin
shared in CS Product Ideas

Connector 2.0 - Bulk API - Enhance Log informationResponse from Customer

Bulk API (Connector 2.0) logs doesn't show which data load operation it's performing like we have in data log api. Does it make sense to show in logs without going to job mapping?

0
roja_kode
Shoshin
4 years ago
R
Gainsight Employee: Veteran Rookie
rvinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

File types no supported for email template attachment.Response from Customer

Hi team, I found that .eml or .msg type files are not supported as attachments for an email template. Would it be possible to support these formats as well?

4
C
Shoshin
11 months ago
cameron_wright
Gainsight Employee: All Star
cameron_wrightGainsight Employee: All Star
shared in CS Product Ideas

inconsistency with the "padlock" icon for unavailable fields in C360 Attributes sectionResponse from Customer

I had a customer bring to my attention that in the C360 attributes section the "padlock" is causing some confusion for users to know what they can and cannot edit. In the image below from my demo org I am able to replicate. All the fields below except for 3 or 4 I left unchecked for "editable" and they are just showing greyed out rather than with the padlock. Can we make it to where the padlock is always there for uneditable fields? [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/inline1770285094-b07c5b92-8a65-45ff-8349-0100e8d6cafb-972812529.png[/img]

1
sai_ram
Grand Slammer
3 years ago
kevin_ly
Champion
kevin_lyChampion
shared in CS Product Ideas

[Feature Request] Support For Cockpit Calendar Integration For Organizations That Require 3rd Party ApprovalResponse from Customer

Posting on Behalf of a Customer.   In this case when doing the outlook calendar integration, due to organization setting, user gets a prompt to request approval from an internal IT Team. Once user gets approved by that team, code is received.   The issue that is found is that once the authentication code is received, doing “click to authenticate” again in NXT, shows the request approval window again. Given this cycle, user is not able to fully complete authentication.   As it is mentioned to be not supported right now, hence this post for feature enhancement for this use case.      

8
sriram pasupathi
Shoshin
1 year ago
M
Gainsight Employee: Shoshin
MIlanGainsight Employee: Shoshin
shared in CS Product Ideas

Execution summary sheet won't show the records affected for "Load to People Action"Response from Customer

Hello Team,"Load to people" action Execution summary sheet won't show the records affected, it will show only the summary. In case of any failure records in the execution, we will show in the rule result sheet.Currently it seems like a limitation.It's very important for customer to be able to see affected records in these logs.Could you please check on this request, if we could implement this in the future! 

2
sai_ram
Grand Slammer
1 year ago
anthonysabato
Veteran Rookie
anthonysabatoVeteran Rookie
shared in CS Product Ideas

Ability to change default landing page in Journey Orchestrator from Outreaches to ProgramsResponse from Customer

We are only using Programs and no longer using Outreaches. It would be helpful to have the JO landing page changed to either be static to render Programs page instead of Outreach or be sticky for whichever JO section you were on i.e., Email Templates vs Outreach.

0
anthonysabato
Veteran Rookie
3 years ago
shane_mccoy
Shoshin
shane_mccoyShoshin
shared in CS Product Ideas

Initiate Rule Chain based on S3 ImportResponse from Customer

Is it possible to create a rule chain that is triggered by a S3 Import? I want to run a CTA that only runs right after a certain S3 Rule has run. I’m sure I can do this using ‘Import Date’ fields but being able to create a rule chain would be much easier.   Thanks!

5
kyle_handley
Shoshin
1 year ago
steve_davis
Gainsight Employee: MVP
steve_davisGainsight Employee: MVP
shared in CS Product Ideas

Ability to Map More Fields Into Attributes - Zendesk WidgetResponse from Customer

Currently, you can only bring in attributes into the ZD widget per configuration. I have a customer that has a variety of custom fields they would like to have displayed on the widget. In order to configure this, they have to use the UI settings for c360. This limits my ability to bring anything in thats not on the account object. 

1
dstokowski
Gainsight Employee: ACE
5 years ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Edit Timeline Fields by RelationshipResponse from Customer

Hello, I would like to see the ability to customize timeline activity fields specific to a relationship, regardless of whether the activity type is global. For example, we have “Update” as a global activity type. Because it is global, I am unable to edit it in the “configure for” at the relationship level. When I wish to add a relationship-specific field, I must add it to the global Update activity. Because of the reports, dashboards and other infrastructure built off the Update activity type, I do not wish to create a new relationship-specific activity type.

7
sai_ram
Grand Slammer
1 year ago
L
lucianlutaRegistered User
shared in CS Product Ideas

Report builder - date summarized by half-yearResponse from Customer

Hi, Our leadership team needs reporting on half-year basis for NPS. It would be great to have this as a native functionality where you can group the Responded date by half-year. What do you think? Regards, Lucian

1
sai_ram
Grand Slammer
2 years ago
krishna_reddy_k
Gainsight Employee: Veteran Rookie
krishna_reddy_kGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Upsert/Update Operation in S3/Rules EngineResponse from Customer

Currently we have below limitations in update/upsert operation 1) In S3, we can select only 5 keys as identifiers 2) In Rules, we can select only 3 fields as key identifiers per data type. To overcome these limitations, we can have MD5 option to generate unique 32 bit character string. MD5 takes fields(should be concatenated as a string) as input and it gives unique 32 bit string. This field can be used in update/upsert operations. There is no limitation of number of fields to be used in MD5. We can select any field with any data type in MD5. Moreover, performance will be good if we use one key while updating table instead of having condition on more than one key.

1
sai_ram
Grand Slammer
3 years ago
N
naushin.shaikhRegistered User
shared in CS Product Ideas

Can we change the color for NPS Question Scale in SurveyResponse from Customer

Can we change the color for NPS Question Scale in Survey

1
richa_bala
Gainsight Employee: Rookie
6 months ago
christin_sambor
christin_samborRegistered User
shared in CS Product Ideas

Email to Timeline from a group email addressResponse from Customer

In our CSM structure we have a group of CSMs who are responsible for a pool of accounts. They all have individual liceneses but they send their email from the pooled email not their individual emails. I know it is not currently supported without using another license for Gainsight, but was wondering if there is anything in the future about being able to support this with a lot of companies moving towards a pooled model. We actually have 3 pools which are divided by region.

4
A
Shoshin
1 year ago
C
Shoshin
carissa curtisShoshin
shared in CS Product Ideas

Rounding up on percentages vs decimals in reportsResponse from Customer

Hello,Is there a way to round up on the percetages dispalying instead of having decimals in our reports.For ex, we have a pie graph that shows Sum of ARR by Stage.The ARR field is set to ‘display 0 decimal places’.  Yet the results display with decimals instead of rounding. Any insight would be appreciated.

3
C
Shoshin
1 year ago
D
Shoshin
DavidTShoshin
shared in CS Product Ideas

Display amounts in user's currency for the Mass Edit Scorecard visualization reportsResponse from Customer

Hi,We have an amount field with data type “currency” on our company object. The currency of that field may vary, some use EUR, USD, INR, CAD, SEK etc. When including this field in the “Mass Edit” report type the amounts are displayed in different currencies (the ones originally stored on the company) which makes it hard to compare, filter or sort.It would be helpful to be able to select a preferred currency, or use the currency of the logged in user to calculate the amounts to the same currency in the report. thanks!/David

3
D
Shoshin
11 months ago
spencer_engel
Olympian
spencer_engelOlympian
shared in CS Product Ideas

Autofill S3 dataset task naming conventionResponse from Customer

When creating an S3 dataset task from bionic rules, can we please consider autofilling the "[i]MDA-Data-Ingest/input/" [/i]prefix for file names that come from Gainsight's Managed S3 bucket? Or at the very least, put an in-product guide that reminds admins to put that prefix in front of their file name.

2
spencer_engel
Olympian
3 years ago
scotty
scottyRegistered User
shared in CS Product Ideas

Directly link to filtered searches, like reports made by a user or rules made by a userResponse from Customer

Often I'm just looking to work on my stuff, but when I get to a list of reports or rules, it's everybody's stuff. I can filter to mine, but it would be nice if I could bookmark in my browser directly to reports I made or rules I made, or any other filter combination!

3
scotty
4 years ago
andreammelde
Golden Ruler
andreammeldeGolden Ruler
shared in CS Product Ideas

Horizon Timeline: Ability to set default notes sizeResponse from Customer

We have received feedback from CSMs that the new Horizon Timeline experience compresses notes too much, in a way that makes it more difficult to see when on a call with a customer. It would be great to have CSMs be able to set the compression on timeline. If they had an option to see all notes at one time like the other timeline, or to compress like the new experience, that would help address this.

5
nitisha_rathi
Veteran Rookie
1 year ago

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