CS Product Ideas

Submit product suggestions

  • 153 Posts
  • 25,166 Replies

153 Posts

cmultanen
Champion
cmultanenChampion
shared in CS Product Ideas

Re-Enable SFDC Classic Links in Gainsight Email NotificationsResponse from Customer

Our org uses NXT through SFDC and we recently discovered that URL links in the daily/weekly CTA digests now link to Lightning instead of Classic. Our team still uses Classic. As a result, these links no longer work for the team. We intentionally have our team login to NXT through SFDC for reporting and SAML reasons so switching the links to NXT-only is not practical. After talking with Support, it sounds like there are currently no plans to allow for Classic links in these emails. This seems like this decision would negatively impact any customer that still uses Classic. Any chance that this will be reconsidered?  

3
sai_ram
ACE
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in CS Product Ideas

Success Plan, CTA, and Timeline - Update RulesResponse from Customer

We have many, many customers who have needs to update these very critical objects: (1) CTA; (2) Success Plans; (3) Timeline from a bionic rule and there is limited/no ability to do so. Please make this available.  The needs arise when you build out processes and need to trigger changes due to other updates.  Rules does a great job of finding what the update should be, but there is no ability for this.  

3
sriram pasupathi
Gainsight Rookie
1 year ago
dan_wiegert
Gainsight Employee: Champion
dan_wiegertGainsight Employee: Champion
shared in CS Product Ideas

Do Surveys record clicks on the survey or save buttons and provide timestamps? if not, could we add those fields onto the flattened survey schema?Response from Customer

This is a request from a customer conversation involving NPS survey results. The customer in question has a recently closed NPS survey program that still has a few straggling participants in “Partially Submitted” status. In one outlying example a partial respondent (who was later dropped from the program) answered the NPS question (which was question 2) without answering the first, required question.  One of the asks stemming from this conversation was - is there any way to find out whether someone pressed the submit or save button on a survey? I dug into this from AO Participants, NPS Survey Response and the flattened object perspectives and could not find any boolean or datetime fields for Submit pressed or Save pressed. ASK: would it be possible to track button clicks for the Submit and Save buttons via a boolean field and also provide a corresponding timestamp for said action? A secondary ask was to see if additional popup messaging could be added in open survey sessions if either

3
jaw
Veteran Rookie
6 months ago
darshana.shah
Team Captain
darshana.shahTeam Captain
shared in CS Product Ideas

Success Plan snapshot filtersResponse from Customer

Hello Wonderful Product team,I have a challenge for you. @sai_ram . Use case. Here at ADP we have tons of products and services and our wonderful marketing team will put together slides/marketing information for each need the client might have. (that get to be close to 200 ppt slides) So what i would love to do is create filter for the slides within a ppt. So if the CSE selects a certain category from the objective CTA we filter the ppts for only those slides. and of course some ppts would be for all success plan snapshots no matter the objectives. anyways does that make sense?  so what do you think can i have this by summer?Best Regards,DarshanaPS j/k about the timeline. May would be great too. lol @kate_green  @kate_peter 

3
darshana.shah
Team Captain
11 months ago
D
Gainsight Rookie
DavidTGainsight Rookie
shared in CS Product Ideas

Display amounts in user's currency for the Mass Edit Scorecard visualization reportsResponse from Customer

Hi,We have an amount field with data type “currency” on our company object. The currency of that field may vary, some use EUR, USD, INR, CAD, SEK etc. When including this field in the “Mass Edit” report type the amounts are displayed in different currencies (the ones originally stored on the company) which makes it hard to compare, filter or sort.It would be helpful to be able to select a preferred currency, or use the currency of the logged in user to calculate the amounts to the same currency in the report. thanks!/David

3
D
Gainsight Rookie
10 months ago
mark_deegan
Gainsight Rookie
mark_deeganGainsight Rookie
shared in CS Product Ideas

Auto Assign CSMsResponse from Customer

Hi Folks -  It would be nice if we had an option when creating customer records to automatically assign a CSM when we are creating a company record - based on the lowest number of Companies assigned to the CSM on the time of company creation.  Ive hacked a solution around this but its less than perfect.    Kind Regards,    Mark

2
sai_ram
ACE
1 year ago
M
Gainsight Employee: Shoshin
MIlanGainsight Employee: Shoshin
shared in CS Product Ideas

Execution summary sheet won't show the records affected for "Load to People Action"Response from Customer

Hello Team,"Load to people" action Execution summary sheet won't show the records affected, it will show only the summary. In case of any failure records in the execution, we will show in the rule result sheet.Currently it seems like a limitation.It's very important for customer to be able to see affected records in these logs.Could you please check on this request, if we could implement this in the future! 

2
sai_ram
ACE
1 year ago
sagan_sherlin
Champion
sagan_sherlinChampion
shared in CS Product Ideas

Idea. The ability to copy filters during the 'Setup Rule' step.Response from Customer

For some of our rules when we're only needing a [i]few accounts - that really don't have any common factors, it would be awesome there was an easy way to copy a filter that you already have in place.  [i]Granted it doesn't take much work to also just drag the same filter field over x times - but hey, just a thought. :)

2
sagan_sherlin
Champion
3 years ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Does anyone know if there is a way to report out on Bionic Rules?Response from Customer

This [url=https://community.gainsight.com/gainsight/topics/is-there-a-way-to-report-on-the-rules-in-the-rules-engine]older question[/url] related to reporting on custom rules is flagged as "Answered" so i'm posting a new question related to reporting on [b]Bionic[/b] rules. Does anyone know if there is a way to report on Bionic rules in lieu of having the ability in Config Snapshot?

2
pele
Veteran Rookie
3 years ago
pele
Veteran Rookie
peleVeteran Rookie
shared in CS Product Ideas

Idea: Allow for custom mapping of Lookup IDs from 360 Layouts > Section/Embed PageResponse from Customer

Perhaps this is possible and I'm just trying the wrong method, but... Our Salesforce instance uses Parent/Child accounts pretty heavily, and we've been running into occasions where multiple opportunities will be concurrently open for different children of the same parent account. And today, our CSMs and AEs have no easy way to see concurrently open opps across an account heirarchy. I thought I had a crafty solution, but ran into a limitation in setting up C360 views. My idea: I added an "Ultimate Parent" account lookup to our Account object in Salesforce– this way If I created a report on Opportunites and traversed up a level to the Account object, I could include a common account lookup across any given company's account heirarchy. What I thought I'd be able to do is create a report and map the object (alothough in this case I created a data space) in 360 Layouts to say show report rows where "Ultimate Parent ID on Account = Ultimate Parent ID i

2
pele
Veteran Rookie
3 years ago
R
Gainsight Employee: Veteran Rookie
rvinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Scorecard history to contain grades along with numbersResponse from Customer

 One of our customers is asking whether it is possible in the Scorecard History object, to be able to capture both the numerical score (via the weekly snapshot) and the actual Label of A-F grading, so that someone looking for historical trends based on grade can easily access that in their data warehouse without having to 'convert' from numerical score to grade.  Please let me know your thoughts.

2
sai_ram
ACE
2 years ago
T
TippiWilsonGainsight Community new member
shared in CS Product Ideas

Links to previous exportsResponse from Customer

It would be great to see logs/history of exports from the admin tab or have a link to download that particular export pop up when it is available. I have trouble with my export emails hitting my inbox (or even my spam filter) and I have no way of going back to find the export. It would be nice to be able to go back in and find the link to the .csv from somewhere within the app in case my emails are being blocked.

2
T
1 year ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Migrate history of same measure shared between scorecardsResponse from Customer

If I have a single Measure associated with a Measure Group that lives in two different scorecards, and the account moves from Scorecard A to Scorecard B, it would be great if the history would carry over with it. Use Case: A manual sentiment score that CSMs manage

2
sai_ram
ACE
2 years ago
hardik_mota
Gainsight Employee: Champion
hardik_motaGainsight Employee: Champion
shared in CS Product Ideas

Support "Rich Text" data type in External Actions or Rule EngineResponse from Customer

Hi Team, I’m raising this request to get support on data type “Rich Text Area” dataType in "External Actions" or a checkbox in rule fetch task to enable support of Rich Text Data.Current Behaviour : We can only “string” data type : https://share.getcloudapp.com/d5upJAzo Reason: While pushing CTA data from GS to JIRA via External actions & rule, the data in the “Rich text area” field is unable to parse the HTML/Json formatting based on our expectation. Example : SS1: https://share.getcloudapp.com/L1uQ8NPn   SS2:  https://share.getcloudapp.com/E0urm4wj

2
sai_ram
ACE
1 year ago
S
Shoshin
sai33335Shoshin
shared in CS Product Ideas

Create a report on how often email tasks are actually sent to timeline vs. just checked as completeResponse from Customer

When we close an email assist task manually, we don’t log it to the timeline eventhough the below option is turned on.     So, the usecase here is how many email tasks are logged to timeline compared to how many tasks are completed.  

2
sai_ram
ACE
1 year ago
andrew_biehle
Gainsight Employee: Veteran Rookie
andrew_biehleGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.Response from Customer

When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues. Maybe somewhere during the setup action: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20180521-14104-xz16pb-Image_2018-05-21_at_10-56-14_AM_inline.png[/img]

2
chris_mudd
Veteran Rookie
4 years ago
shiv_kumar_katiyar
Gainsight Employee: Team Captain
shiv_kumar_katiyarGainsight Employee: Team Captain
shared in CS Product Ideas

Feasibility to update scorecard comments via a CSV.Response from Customer

Hi Team, I just got a request from one of the customer regarding the ability to mass update the scorecard measure comment using csv file. Let me know your thought on this or this is already in our Product road map? ​ Thanks ~Shiv

2
aditya_marla
Gainsight Rookie
3 years ago
brijesh
Gainsight Rookie
brijeshGainsight Rookie
shared in CS Product Ideas

S3 Data Ingestion Job and Advance OptionResponse from Customer

S3 ingestion jobs are very helpful to automated upload to MDA and I feel following enhancements will add more value 1. Allow truncate option before loading data - 2. Allow building dependency between S3 ingestion job or 3. Allow either calling S3 Ingestion job after load is completed.

2
brijesh
Gainsight Rookie
4 years ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in CS Product Ideas

Add rich text field to activity typeResponse from Customer

To capture answers to specific recurrent questions, I'd like to add a rich text field (such as the notes section) to the Meeting activity type. Currently, I can add a customer text field, but it is very small to capture longer responses.

2
Jef Vanlaer
Champion
11 months ago
S
Shoshin
sai33335Shoshin
shared in CS Product Ideas

Include other fields in the option "Create CTA once in"Response from Customer

There are multiple projects in a company which need this option to be enabled for each of them.

2
sai_ram
ACE
2 years ago
S
Shoshin
sai33335Shoshin
shared in CS Product Ideas

Track open/click rate data on the people in the "cc" line for JO programsResponse from Customer

I was wondering if there is a way to get open/click rate data on the people in the "cc" line for JO programs. I know the "Email Log" object allows you to see click rates for folks in the "to" line, but it doesn't seem to include the cc line.

2
sai_ram
ACE
1 year ago
M
mwhitmoreGainsight Community new member
shared in CS Product Ideas

Enhancement Request: Customization of Permissions and VisibilityResponse from Customer

I wasn't able to find a suggestion relevant to what I’m about to describe. If there is one, please let me know. Right now, when you want to add custom fields to a CTA or a task it's a "everyone sees it or no one sees it". We have other departments besides Customer Success at our organization who are using Gainsight. We want to be able to show things just relevant to them. for example: we have a section on Tasks where users can fill in more information about the task. those fields only apply to our customer success team. Our Delivery team will also be using success Plans so they'll see this section which isn't relevant to them plus we need to add a new section for information for them to feel out that is not relevant to customer Success. the same holds true when you customize the Customer tab on a Call to Action. that section is applied to all CTAs of that type. You don't have an option to apply a certain set of fields to a specific C

2
sai_ram
ACE
2 years ago
spencer_engel
MVP
spencer_engelMVP
shared in CS Product Ideas

Autofill S3 dataset task naming conventionResponse from Customer

When creating an S3 dataset task from bionic rules, can we please consider autofilling the "[i]MDA-Data-Ingest/input/" [/i]prefix for file names that come from Gainsight's Managed S3 bucket? Or at the very least, put an in-product guide that reminds admins to put that prefix in front of their file name.

2
spencer_engel
MVP
3 years ago
M
Gainsight Rookie
michellebGainsight Rookie
shared in CS Product Ideas

Ability to move survey responses to a different accountResponse from Customer

Hello,It would be awesome and incredibly helpful if there was the ability for admin or support to map a survey response to a different account once they’re recorded. If you accidentally map the survey participants to the incorrect account (speaking from an experience), then their responses stay in that wrong account in perpetuity which is inconvenient. Thanks!

2
M
Gainsight Rookie
1 year ago
jeffrey_boyer
Gainsight Employee: Veteran Rookie
jeffrey_boyerGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Rules Engine: Group Filtering by Parenthesis you define in Advanced LogicResponse from Customer

It would be nice to group the filters and criteria in the rules engine (dataset and actions) by how you define them with Parenthesis.   Example: (A AND B AND C AND I AND K) OR (D AND E AND F AND I AND K) OR (G AND H AND I AND J) Visually it would be nice if there was a view that grouped by parenthesis so in this case I would have 3 groups when the grouping view is turned on.  This would allow for easier troubleshooting when trying to read through the advanced logic to see what all is being filtered. 

2
darkknight
ACE
3 years ago

Check out our upcoming events

Terms & ConditionsCookie settings