CS Product Ideas

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6067 Posts

R
Gainsight Employee: Shoshin
RavindrachGainsight Employee: Shoshin
shared in CS Product Ideas

Ability to report 'Email Template' from activity timelineNo Status

[Customer request]: The customer is looking if it would be possible to report on whether an Email Template was selected when creating the email, and if so then he would like to see the name of the template that was selected from the report builder section.Can you add your suggestions?

1
ssamarth
Gainsight Employee: Rookie
1 month ago
jparker
Shoshin
jparkerShoshin
shared in CS Product Ideas

Set the HTML title tag across the platform (e.g. reports)No Status

Hi teamWhen viewing or editing a report, the title tag shown in the browser is always Gainsight Report Builder, regardless of whether you are viewing the list of reports or an individual report.It would be really useful to have the report name in the title — to help distinguish which report is open in which browser tab, without having to actually open each tab to check.Thanks!

0
jparker
Shoshin
1 month ago
J
Shoshin
john.cowlesShoshin
shared in CS Product Ideas

MySql / MariaDB ConnectorNo Status

It would be very valuable to have a connector to MySQL / MariaDB databases.  Today we have two work arounds.  One is try to make Adoption Explorer work which is not great for anything but really logging data.  The other is to push data to S3 and then pull it which is not ideal.   We would like to be able to connect to this type of db via a connector job and possibly other places like data designer or rules.  

0
J
Shoshin
1 month ago
V
Gainsight Employee: Shoshin
Vineeth KumarGainsight Employee: Shoshin
shared in CS Product Ideas

Option to export picklist values from the UI in Data ManagementNo Status

Hi Team, Currently, there isn’t an option within UI to export the picklist values from the UI.Use case: Customers often reach out to delete inactive values from the dropdown. As deleting picklist values isn’t available from the UI, if we have an option to export the picklist values along with the GSIDs it would be helpful. This option would helpful in the case there are many picklist values that needs to be deleted in that dropdown. Thanks!

0
V
Gainsight Employee: Shoshin
1 month ago
N
nhellerRegistered User
shared in CS Product Ideas

Ability to hide relationships in searchNo Status

Currently in Relationship search configuration you are able to add additional fields to search by, but you are not able to remove the default fields.  Customer use case for this is that they are only initially configuring the relationships, they are not being used yet and would like to hide the relationships until end users are using this feature. 

3
anirbandutta
1 month ago
R
Shoshin
rho_ran_experianShoshin
shared in CS Product Ideas

Gainsight Assist Outlook Plugin Adding only 1 contactNo Status

We have just installed the Gainsight Assist Outlook plugin.  I have noticed that when logging an Activity from an received email,  the activity that is logged on the Timeline only includes 1 contact in the External Recipients field even though there are multiple valid contacts on the email.  Is this standard functionality or is there something we are doing wrong while logging the activity? 

0
R
Shoshin
1 month ago
A
Gainsight Employee: Shoshin
AbidGainsight Employee: Shoshin
shared in CS Product Ideas

Ability to sync User email id changes for inbound email configuration as well when the email changes are synced from salesforce to Gainsight in user object.No Status

Scenario: Email Id’s of the users are changed in salesforce. The email address changes got reflected in Gainsight via the user connector job.But the new email Id is not updated in the inbound email configurations. Removing and adding the users again for inbound configuration serves the purpose.But client is expecting that when we are updating the changed attributes (email address in this case) for the users in Gainsight the same should be updated for the inbound configuration as well so that they manually need not re-configure inbound emails for all the records.

2
davebrown2242
All Star
1 month ago
S
Gainsight Employee: Shoshin
SaitejaKGainsight Employee: Shoshin
shared in CS Product Ideas

Merge Opt-out categoriesNo Status

Hi Team,At the moment, we don’t have an option to merge the Opt-out categories but it would be nice if we have this option.

1
ssamarth
Gainsight Employee: Rookie
1 month ago
K
Gainsight Employee: Shoshin
kppatelGainsight Employee: Shoshin
shared in CS Product Ideas

Destination Table UI - enhancementNo Status

Scenario: two fields in a table (For ex. DAYS_SINCE_FIRST_CONTRIBUTED_AT and DAYS_SINCE_FIRST_CONTRIBUTED_AT_MOD) which are both mapped to fields in a Gainsight object. However, the destination table UI cuts off the field name short (see attached picture) and there's no way to see which one is which since they both cut off at the same point. It’s make hard to maps field. And can lead to wrong data collection. At same point with large similar kind values, It’s hard to trace back such kind of issue.Suggestion: to improve the UI in way we can see the whole field name. Make a some mouse hover pop-up which shows the whole name of the field.Hover Pop-Up Suggestion 

0
K
Gainsight Employee: Shoshin
1 month ago
E
Shoshin
edgarmsiShoshin
shared in CS Product Ideas

Have the ability to update the customer on an Email to Timeline that went to the wrong accountNo Status

For example, an email address for contact happens to be on multiple customer accounts and when an email is logged to Timeline, GS prompts the user to choose the agency to log the Timeline to. If the user chooses the wrong customer, they would like the ability to change it to the correct one. Right now you have to create a ticket to have the backend team fix it.

0
E
Shoshin
1 month ago
sagan_sherlin
Champion
sagan_sherlinChampion
shared in CS Product Ideas

Automated Deletion of MDA RecordsNo Status

There are more than a few posts regarding this, but they are all about a year old or so.  So wanted to start a new one.  There’s been more and more of a need to purge old or stale records in our Company MDA.Right now, every few months we go into Data Operations, add our filters - and mass delete out the select records.  It would be amazing if we could leverage something in Gainsight to automate that process for us / and add in a recycle bin for those records for X days.  Similar to what Salesforce has.As always, thank you!

0
sagan_sherlin
Champion
1 month ago
timellis
Shoshin
timellisShoshin
shared in CS Product Ideas

Ability to email to Success Plan TimelineNo Status

Currently the “email to” functionality supports sending an email to Gainsight for attachment to a C360 or R360 timeline.  However, there does not seem to be any way to associate an email with a Success Plan Timeline and since the functionality to move a timeline entry from one timeline to another doesn’t exist either, there is no way to associate an email with a Success Plan timeline.  Please provide a mechanism to do this in the product.

0
timellis
Shoshin
1 month ago
A
Shoshin
amanda.caldwellShoshin
shared in CS Product Ideas

Alphabetize contact namesNo Status

Please display the list view in an alphabetized (by last name) manner on the contact/person/co person list. This will make it much easier to find client contacts.

4
Shilpa Gumnur
Gainsight Employee: Rookie
10 days ago
R
reneestokelRegistered User
shared in CS Product Ideas

Can you upload other fonts to Email Templates beyond what's included.No Status

Can you add other fonts to Email templates? If so, please share how. Our company uses GT Walsheim and font is converting to Arial. 

0
R
1 month ago
V
Gainsight Employee: Shoshin
Vineeth KumarGainsight Employee: Shoshin
shared in CS Product Ideas

Support dependency functionality for multi-select picklists - CockpitNo Status

Hi Team,Currently, we are supporting single picklist as dependent field but not multi picklist in Cockpit. Customers are looking to a have this functionality so that based on the controller field selection the dependent picklist options are only displayed.

0
V
Gainsight Employee: Shoshin
1 month ago
jparker
Shoshin
jparkerShoshin
shared in CS Product Ideas

More rule failure notification options (i.e. Partial Success) in Rules EngineNo Status

Hi teamIt would be great if we could have more control over failure notifications in Rules Engine for both rules and rule chains.The options for Connector jobs where you can select from Success, Failure or Partial Success in any combination is better than the Success/Fail choice in Rules Engine.We use Gainsight failure notifications to trigger helpdesk tickets, so it’s preferable for us to only have this happening when they’re actually needed. More control over when failure emails are triggered would help with this.Thanks very much!

2
jparker
Shoshin
1 month ago
heather_hansen
ACE
heather_hansenACE
shared in CS Product Ideas

Use Multiple Inline Survey QuestionsNo Status

It would be nice to be able to add more than one inline survey question to an email template.  I don’t want to add 15, but we have 2 questions that we’d ideally like to add.  The other option would be to allow the ability to select a different inline question for the reminder email potentially.  To give some context, we are getting low response rates to our Support survey emails, and we are looking at ways to increase that:Inline questions Changing the survey format Changing the email contentIt’s not easy to try different options currently without completely rebuilding the program other way.  Having more flexibility to add additional questions or different questions would help with this.

2
heather_hansen
ACE
1 month ago
heather_hansen
ACE
heather_hansenACE
shared in CS Product Ideas

Survey Question FormattingNo Status

Would love to have more formatting options for survey questions and answers.  For example - Currently, I can’t bold in the question, and I don’t have the option to use colors in the answers unless I do it as an inline question.  Even if we just had the option to do a color guide above other questions like the one available for NPS. 

2
heather_hansen
ACE
1 month ago
heather_hansen
ACE
heather_hansenACE
shared in CS Product Ideas

Survey - Out of the box Customer EffortNo Status

We are looking at adding Customer Effort Score into several areas of our business, and it would be create to have an out of the box survey question for this as well.

0
heather_hansen
ACE
1 month ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Programs: Allow schedule changes without having to reset the Start DateNo Status

This is a bit of an annoyance but if I want to adjust the end date of a Program, it forces me to also change the start date. Why do I have to change the Start Date in order to change the End Date?  I would want to keep the start date as is so that I can reference when this program was first scheduled. 

2
darkknight
ACE
1 month ago
Sashank Goparaju
Gainsight Employee: Shoshin
Sashank GoparajuGainsight Employee: Shoshin
shared in CS Product Ideas

Allow fetching TIMESTAMP_NTZ data type from Snowflake Connection.Implemented

Hi Team,As per current product setup and support article: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/DB_Based_Connectors/Snowflake_Connector, Gainsight does not support fetching TIMESTAMP_NTZ data type from Snowflake (Attached screenshot from support article). We have a use case where we are looking to import a field from Snowflake with the Datatype of Timestamp_NTZ. Can we please consider this? Also, please let us know if we have any workarounds until this gets implemented

6
anirbandutta
1 month ago
adminer
adminerGainsight Community new member
shared in CS Product Ideas

fffffNo Status

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1
anirbandutta
1 month ago
heather_hansen
ACE
heather_hansenACE
shared in CS Product Ideas

Google Calendar Integration on HomeNot Planned

My CSMs are loving the calendar integration, and are finding it a great time saver.   One thing that has been suggested that would help make it even better would be the ability for the CSM to filter out meetings that they don’t want to see there.  For example, recurring internal team meetings.

3
heather_hansen
ACE
1 month ago
Chandan Devanga
Gainsight Employee: Shoshin
Chandan DevangaGainsight Employee: Shoshin
shared in CS Product Ideas

Request for waterfall graph in Report builderNo Status

Hi Team, Waterfall Graph is required in report builder since it is useful in many business scenarios.If it’s already there, guide me how to make a graph like the one below or please consider this as enhancement request .  

0
Chandan Devanga
Gainsight Employee: Shoshin
1 month ago
S
Shoshin
Smita MohapatraShoshin
shared in CS Product Ideas

Add Custom fields to my profile page Gainsight CSNo Status

Hi All,To would be good to give the CSMs the flexibility to add their own phone numbers in the my profile - for now the CSMs inform me(the admin ) and I make the changes in user management - as CSMs do not have access to this .Any ideas/insights would be helpful here . 

0
S
Shoshin
1 month ago

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