CS Product Ideas

Ability to Report on Internal Attendees from Activity Timeline

Report Builder: Wrap Text at the Column level

Would be very helpful to select columns in tabular reports where you could wrap text, especially if the Column Headers names are longer than the data that resides in the column.

Reports 2.0: Ability to rename the labels on the Legend of a report

We have data streams coming in via MDA with names that, while applicable, are not ideal for reporting purposes. Would like the ability to rename labels on a Report legend. i.e. in attached example, I would like to be able to change "docs-view" to read "Documentation" when I create the report in Rep...

New Admin page design - feedback requested

Hi Community! As part of our continual process to improve our platform and user experience we are evaluating making a change to the page that is presented when you click on the Administration menu option. Currently the Administration > Customers page is shown. Feedback...

Mini-CoPilot - Just for CSMs to send messages to their named accounts

As an idea to extend the capabilities of existing tools in Gainsight to further help CSMs be more efficient: Currently CoPilot allows sending of a templated message to a powerlist of contacts. Due to the "with great power comes great responsibility" aspect of CoPilot, most Gainsight customers limit...

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5028 Posts

The 2 MB attachment limit on Email Assist is very limiting.

Relationship Timeline & Customer Timeline

Gong integration with Timeline

Customer would like to delete data in the MDA using Rules Engine.

Be able to reset dashboard reports that have global dashboard filters

Survey Link in CTAs

Formatting of the Timeline notes gets lost when syncing to SFDC

Success Plan Template: Dynamically assign Objective Owner

Allow reporting on custom mapped fields in Journey Orchestrator

Be able to add milestones from Timeline

Integration between Timeline Activities and Google Calendar

Is it possible to go back and see scorecard comments history?

Data Designer should dynamically honor lookups between tables

Ability to create success plan objectives and tasks via rules engine

Multi-select picklist option available in Timeline

A/B Testing for Copilot

History Tracking for MDA Objects

Make global timeline filters sticky

Person Section in C360

Programs - Designate participant fields to be updated if changed e.g. CSM

Ability to Report on Internal Attendees from Activity Timeline

Report Builder: Wrap Text at the Column level

Reports 2.0: Ability to rename the labels on the Legend of a report

New Admin page design - feedback requested

Mini-CoPilot - Just for CSMs to send messages to their named accounts

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