CS Product Ideas

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  • 25,125 Replies

1232 Posts

darkknight
ACE
darkknightACE
shared in CS Product Ideas

Reports 2.0: Need the ability to adjust the lcoation of legend on a Pie chartImplemented

On a Pie Chart, the legend is way too far away from the chart. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20150921-11704-1rmn30v-Pie_inline.png[/img]Need the ability to adjust the location of the Legend.

6
N
Veteran Rookie
9 months ago
kcsp
Veteran Rookie
kcsp
shared in CS Product Ideas

Global Filters Timing OutImplemented

When global filters are selected, after some time (about a month or so) dashboard errors will start showing stating that there was an error fetching data. A workaround is to have users clear filters and re-apply, but this isn’t a desired behavior. It would be great if this was able to be fixed, especially since this would be a harder workaround for locked filters.

4
N
Veteran Rookie
9 months ago
ben
Champion
benChampion
shared in CS Product Ideas

How do you adjust the y-axis scale in column reports?Implemented

I am doing some reporting for our CSAT-style survey questions and hitting some confusion charts. The question itself can yield one of five possible numeric answers: 1, 2, 3, 4, 5. Therefore, the maximum average value of a group is 5.00. However, when making a report where the average is above 4.00, the report shows a max y-axis range of 6. This is silly and something I would like to change. Does anyone know how to set a specific value range for the y-axis in a column graph? Per the above, I would like to to be min of 1.00 and max of 5.00 (depending on the data, I might even do a min of 3.00 if I am feeling crazy). Thanks for the help as always!

13
N
Veteran Rookie
9 months ago
amanda_neil
Gainsight Rookie
amanda_neilGainsight Rookie
shared in CS Product Ideas

Emailing ReportsImplemented

Does anyone have experience sending out reports via email on a weekly basis?

19
N
Veteran Rookie
9 months ago
kcsp
Veteran Rookie
kcsp
shared in CS Product Ideas

Make Report Sorting StickyImplemented

Allow for sorting in reports to be sticky. We have a report that default filters by Account Name, where sorting by Date Soonest to Latest would make more sense. Being able to pre-sort the data for end users would eliminate the need to sort the report each time.

2
N
Veteran Rookie
9 months ago
heather_landgraf
Veteran Rookie
heather_landgrafVeteran Rookie
shared in CS Product Ideas

Add to report repositoryImplemented

Would love to see the following columns in the report repository - where used - not just “dashboards” but which one so you can filter/group.  Basically the items in the drop down for each would be great to have as columns (or have the admin choose what fields to view and have it stick).    

2
N
Veteran Rookie
9 months ago
R
Gainsight Employee: Veteran Rookie
rvinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Scheduling dashboard sharingImplemented

Hi team,   One of our customers have reached out with a suggestion. They would like to have the scheduling feature for dashboard sharing. Like to schedule the share on every Friday at 4pm.   Please share your thoughts.

4
N
Veteran Rookie
9 months ago
R
Gainsight Employee: Veteran Rookie
rvinnyGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Saving layout changes in reportImplemented

Hi team, Is there a way to save the changes made to the layout of a report? Like if we increase the width of a column and save the report, it loses the setting. We had a customer coming up with the question. Please share your thoughts.

3
N
Veteran Rookie
9 months ago
colin_burns
colin_burnsGainsight Community new member
shared in CS Product Ideas

Ability to Expand Reporting WindowImplemented

in Gainsight Reporting, it appears that you can enlarge a window due to the expander at the bottom right, but that you cannot. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20151104-21469-1jl2u3l-Gainsight_Reporting_Expand_Cannot_inline.png[/img]

12
N
Veteran Rookie
9 months ago
securityrocks
securityrocks
shared in CS Product Ideas

All Admins to create email reports for other usersImplemented

As a Gainsight admin, I’d like the ability to send weekly email reports to each CSM in our organization. These reports would be specific to each CSM. CSMs currently have to log in and enable these reports themselves.    Current Workflow: Admin creates filter for each CSM User creates and bookmarks report from filter User sets email schedule for report Having an admin enable these reports would save our CSMs time and reduce the amount of duplicated effort. It would also be nice to not have to create a filter for each CSM.

2
N
Veteran Rookie
9 months ago
A
Gainsight Employee: Rookie
AnshitaGainsight Employee: Rookie
shared in CS Product Ideas

Can we have functionality to edit drill down field names (output label) in Reports?Implemented

It would be great if we have functionality to edit drill down field labels in Reports. I would like to give a common use case with reference to this :When we chose field names like ‘Name’ from several drill down fields, it is difficult for end user to understand whether it’s a CSM/Owner/Manager Name. 

3
N
Veteran Rookie
9 months ago
amanda_neil
Gainsight Rookie
amanda_neilGainsight Rookie
shared in CS Product Ideas

Ability to create a pie chart without percentagesImplemented

We want the ability to show numbers instead of percentages on the pie chart option of reporting.

8
N
Veteran Rookie
9 months ago
N
Gainsight Employee: Rookie
Nagaraju PanyamGainsight Employee: Rookie
shared in CS Product Ideas

Need Rename option for Drill down columns in ReportsImplemented

Hi Team, We are unable to rename the drilldown columns which is creating confusion for the bussiness at some times ,Please find the below screen shot. Here if we see we took the name from different Look ups, But it is showing the column names commonly as Name  

16
N
Veteran Rookie
9 months ago
meenal_shukla
Gainsight Employee: MVP
meenal_shuklaGainsight Employee: MVP
shared in CS Product Ideas

Feedback from Seismic: Report buildingImplemented

Report building is a bit clunky (compared to a salesforce, lets say. Or an airtable) I couldn’t figure out how to auto-sort a table that pops up from a widget # recently. So, just small stuff like that.

4
N
Veteran Rookie
9 months ago
V
Gainsight Employee: Shoshin
vijayasaileshGainsight Employee: Shoshin
shared in CS Product Ideas

Will it be possible to display values at the data points(not when hovering over them)Implemented

Will it be possible to display values at the data points(not when hovering over them)      

4
N
Veteran Rookie
9 months ago
ArielMatroni
ArielMatroniGainsight Community new member
shared in CS Product Ideas

Line Graph Show all Data LabelsImplemented

The line graphs should be able to show me all the data points automatically rather than just when I hover over the graph itself. I’m trying to export dashboards regularly and we can never see the exact numbers on that PPT because it’s just an image. 

3
N
Veteran Rookie
9 months ago
rajasekhar_parasu
Gainsight Employee: Rookie
rajasekhar_parasuGainsight Employee: Rookie
shared in CS Product Ideas

Unable to filter null value records in dashboard builder when we use include or exclude operationImplemented

Hi Team, In report builder we have an option to include and exclude null record from the report builder. But this option not available in dashboard Report builder: Dashboard builder:  

5
N
Veteran Rookie
9 months ago
ky_powell
Champion
ky_powellChampion
shared in CS Product Ideas

Is there a plan to increase # of containers in a dashboard?Implemented

Right now you can only add 20 containers to a dashboard. Is there a plan to increase this?

13
N
Veteran Rookie
9 months ago
marie
Gainsight Employee: Champion
marieGainsight Employee: Champion
shared in CS Product Ideas

Embed Pages in Gainsight Home DashboardsImplemented

It would be great to replicate the Embed Page functionality that we have on the C360 on Gainsight Home Dashboards. Then we can incorporate the same benefits of displaying these pages for one customer, across multiple customers (like incorporating BI Dashboards with our data/reports).

15
N
Veteran Rookie
9 months ago
K
Veteran Rookie
KateVeteran Rookie
shared in CS Product Ideas

Global Column Width Settings in ReportsImplemented

It would be really great if we had the ability for admins to edit the Column Width of tabular reports in report builder, and have these settings be universally applied for all end users.

2
N
Veteran Rookie
9 months ago
will_robins
Gainsight Employee: Team Captain
will_robinsGainsight Employee: Team Captain
shared in CS Product Ideas

Ordering of Field Values in Report BuilderImplemented

I love the new Custom Colors option in report builder. I think its a big step forward! It would be stellar if we could also select a custom ordering for field values (eg select the order they'd be displayed in a stacked column or on the X-axis). For example, we have a field with values "Green", "Lime", "Yellow", "Orange", and "Red". I'd love if I could customize the ordering of field values so they actually appear in that order in a stacked column. Currently, they display as G/L/O/R/Y I have a similar example for our customer segments. I'd love to be able to display the field values in a High tough to low touch progression, instead of a scattered progression based on the alphabetical order.

15
N
Veteran Rookie
9 months ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Add Data Labels to Double PieImplemented

Currently, the only way to show % or value on a double pie visualization is to hover. I’d like to see data labels representing the % or value (#, $ etc.) to the chart. In submitting this case to support, the response was that they key can only apply to single pie, but what I’d primarily like to see are labels inside the pie slices. A key would be an additional nice to have at top left and top right for each pie. 

2
N
Veteran Rookie
9 months ago
kate_green
Champion
kate_greenChampion
shared in CS Product Ideas

Section Headers in DashboardsImplemented

It would be useful to have the ability to configure sections within a dashboard that you can use as sort of "page breaks" to split up components of a dashboard. Each section would have a header. For example, I am using a dashboard to show metrics around different parts of an onboarding process and I would like to split it into different sections based on what part of the process the metrics are pointing to. 1) Surveys Sent To Onboarding Project Owner, 2) CSM Assignment CTA's and 3) Sentiment of New Accounts

12
N
Veteran Rookie
9 months ago
K
Team Captain
kumaranbcakTeam Captain
shared in CS Product Ideas

Reports to be enabled with lookup fields from SFDC objects.Implemented

Hello Team,  When creating a Report in Gainsight NXT sourcing the data from Salesforce Object, there is only one Lookup option which is “Account”. It would be better if the look up is enabled to all the prominent SFDC Objects. It will simplify the data sourcing from Salesforce. 

5
narayanan_s
Team Captain
9 months ago
jlicciardello
Team Captain
jlicciardelloTeam Captain
shared in CS Product Ideas

Report builder - show 3, by 2 bubble chartImplemented

A show 3, by 2 bubble chart needs a legend to toggle the second “by”. Right now it groups by color but doesn’t show what the colors mean anywhere.  

5
N
Veteran Rookie
9 months ago

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