CS Product Ideas

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155 Posts

Option to notify if 0 results success for Rules Engine

Hide ability for Data Designers

Idea (Survey 2.0). Ability to change the Question Type (Format) when Creating Survey.

Rules Engine: Tokenized Dates should display as stored in the system

Attaching older tasks from Timeline to newly created CTAs

Horizon Analytics RSS Widget

C360: Google Drive integration for CSMs to store customer documentation

Adjust font size so title shows on the widget

Decision Trees in Playbooks

Success plan copy feature

Survey Preview URL Link for NXT in Salesforce

Add other account attributes to Global Timeline search

Ability to have a Parent Task within Success Plans

Ability to adjust the content which exporting the Dashboard as PPT

Rule Schedule Matrix View

Update templates of Success Plans after they are active/in use

Ability to add a new line in concatenate function

Related Objects and Reports

Success Plan Field Limitations

Allow Syncing of Multi-Picklist Fields in Zendesk Integration

Initiate Rule Chain based on S3 Import

Field that imports the most recent comment in a ZenDesk thread into Gainsight for addition to the Customer 360

Cockpit filter based on Contacts attached to CTA's.

Allow customizable Zendesk widget similar C360

Using Currency ISO Code in Rules Engine.

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