CS Product Ideas

Submit product suggestions

  • 723 Posts
  • 25,370 Replies

723 Posts

varun
varunRegistered User
shared in CS Product Ideas

Percentage of click rate and open rate of the email delivered through Program.Acknowledged

I have a requirement where in I need to show the percentages of emails clicks and open rate of emails delivered through a program (AO Analytics object) and this is useful when representing them in Dashboard as the percentages speaks more than numbers. Even though we show them under Program analytics tab, but needs to report using report builder. Could you please advise.

9
jamie_anderson
Shoshin
1 month ago
W
Shoshin
wyattfarinoShoshin
shared in CS Product Ideas

Make Timeline + Calendar widget expandableAcknowledged

I also find it annoying that the Timeline + Calendar widget is not expandable.We’re limited to this very slim and narrow window which is not a great experience when reviewing a whole host of timeline activities.Would simply like to make it wider!

2
W
Shoshin
1 month ago
sarahmiracle
All Star
sarahmiracleAll Star
shared in CS Product Ideas

GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being loggedAcknowledged

Using the GS Assist Gmail Plug-in, when logging an email thread, or a received inbound email from a customer (not when logging from the Compose window), the Activity Date/Time that syncs back to GS Timeline is the date/time the email was logged, not the date/time the email was received. Meaning, that if a customer emailed me on November 10, and I was out of office that day, so I logged it to timeline on November 11 when I was back in office, the activity date/time for the email activity in timeline would show as November 11. My request is for the date/time on the activity logged in Gainsight match the email metadata of when the email was received.

6
ssamarth
Gainsight Employee: Rookie
1 month ago
spencer_engel
Olympian
spencer_engelOlympian
shared in CS Product Ideas

Make G360 reports more flexible for customers' adminsAcknowledged

Hi everyone - ​[url=https://community.gainsight.com/conversations/customer-ability-to-modify-g360-reports-5bc73e18e4b04588aaf86a81]I saw this post[/url] from a couple years ago about allowing more flexibility in G360 reporting. It's marked as "implemented," but I would argue that it's not really implemented. It's just telling customers to get in touch with their CSM to export all their usage data out of GonG. That's more of a workaround than a solution. I'd like to see us allow admins to access their usage data within their system out of the box as soon as they turn on the G360. Reason I bring this up is we get semi-frequent CSA requests from customers wanting our team to put together custom usage reports that they're unable to configure in the G360. This takes up quite a bit of time for our team and likely is frustrating for our customers too. If we could just let customers configure their own reports, it would be a win-win.

4
adam_bam
1 month ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Dashboard Alias - Rename Dashboard WidgetsAcknowledged

I wish it were possible to rename dashboard reports to something besides the report name. I use very descriptive report names so I may distinguish them from one another, e.g.: “Renewals by Count and MRR $ CY and NY”. This coding doesn’t necessarily resonate on my executive dashboard :) Any consideration for being able to alias a dashboard widget to something cleaner than report name?

9
sagan_sherlin
Champion
1 month ago
meenal_shukla
Gainsight Employee: MVP
meenal_shuklaGainsight Employee: MVP
shared in CS Product Ideas

Can we tokenize pictures in Email Assist?Acknowledged

Can we tokenize pictures in Email Assist? I know we can add one as needed but the use case is the following: Customer wants to send the pics of multiple stakeholders who will be working with the customer, RM, AM, CSM etc and these can vary based on the customer. Customer A can have RM 1, CSM 1 and AM 1 whereas customer B can have RM 2, CSM2 and AM 2.

7
ssamarth
Gainsight Employee: Rookie
1 month ago
cmultanen
Champion
cmultanenChampion
shared in CS Product Ideas

Ability to Increase Operational Email Limit for NXTAcknowledged

It is currently possible to have Support increase the operational email limit from 5k up to 40k but this is not possible for orgs on NXT. Are there any plans to allow this for NXT in the near future?   This seems like an arbitrarily low limit given that this is already possible in SFDC and requires admins to break programs into batches. If you have thousands of customers with multiple contacts, we’re talking multiple batches! 

4
B
Shoshin
1 month ago
faust_belarmino
Veteran Rookie
faust_belarminoVeteran Rookie
shared in CS Product Ideas

Change the Status of Success Plans Using the Rules EngineAcknowledged

We can create Success Plans using rules. We can close Success Plan objectives using rules. But we can't close or change the status of Success Plans using rules. I think having the ability to close Success Plans using the rules engine would be beneficial. We could close the success plans based on specific usage data or healthscores, we could automatically close success plans if a client decides to cancel, we could change the status of the success plan depending on certain fields we build out, etc etc. We can use rules to create success plans... it makes sense for us to have the ability to close success plans using rules as well.

13
L
1 month ago
anirudh_allika
Shoshin
anirudh_allikaShoshin
shared in CS Product Ideas

Make Low Volume objects editable in dashboardsAcknowledged

Hi Team   Currently Low Volume objects are editable only in C360 or Data operations page. Can we have them editable in Dashboards. This would be a game changer for many scenarios    

4
pam
1 month ago
W
Gainsight Employee: Shoshin
wscuphamGainsight Employee: Shoshin
shared in CS Product Ideas

Refresh Google Big Query Views/Fields Without Requiring Connector Re-AuthorizationAcknowledged

Hi Team! It seems that the current state of the Google Big Query requires that the connector to be re-authorized in order to refresh the views and fields available to the connector. This is not ideal as it makes changing and validating the ingestion of data into Gainsight very cumbersome and manual. The idea is that going forward it would be great if refreshing the available views/fields was automatic like with other connectors. Thanks! -Will

2
Ritesh Sharma
Gainsight Employee: Rookie
1 month ago
andreammelde
Golden Ruler
andreammeldeGolden Ruler
shared in CS Product Ideas

CTA Linked Objects to Multiple RecordsAcknowledged

It would be great to have multiple records linked to a CTA. This would be helpful as we have some CTAs fire for the the an aggregation of time to help not overwhelm the CSMs cockpit. For example, being able to have multiple survey responses linked to on CTA based on the Company ID  so that the CSM can receive 1 CTA but can follow up to multiple responses.

3
johntrask_bt
Veteran Rookie
1 month ago
sarahmiracle
All Star
sarahmiracleAll Star
shared in CS Product Ideas

Configure Journey Orchestrator JO programs to skip weekendsAcknowledged

While workarounds exist, they are not ideal and have limitations. Journey Orchestrator would be greatly improved if a baked-in ability on the feature existed that allowed you to skip weekends for time periods (conditional waits, static timers, etc).Related articles: 

6
PavanCh
Gainsight Employee: Rookie
1 month ago
O
Shoshin
obarretteShoshin
shared in CS Product Ideas

Filtering on Time of DateTime FieldAcknowledged

We are looking to set-up rules that will run every 2 hours and would want to be able to filter on the time at which it was last modified/created. Is this something possible?Since the rules will run every 2hours, we would like to filter Date >= Substract N hours from date We are updating data in SF and it is increasing the number of records to update Thanks!

3
jordan_cook
Shoshin
2 months ago
S
salmamohamedRegistered User
shared in CS Product Ideas

Sync tasks to calendarAcknowledged

It’s nice to be able to sync activity and cta’s, but it’s not really valuable as you cant sync tasks yet. I would only use this feature to be reminded of what I have to do. 

6
andreammelde
Golden Ruler
2 months ago
sam_buddery
Gainsight Employee: Team Captain
sam_budderyGainsight Employee: Team Captain
shared in CS Product Ideas

Make Global Sections in C360 more obviousAcknowledged

The ability to share sections across layouts is really powerful but the UI at the moment does not make it clear that it is there to use. Would be better to default to encouraging sections to be global rather than local  

4
sam_buddery
Gainsight Employee: Team Captain
2 months ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in CS Product Ideas

NPS 2.0 Logo SizeAcknowledged

Hey Team, I was speaking with a customer today who is very excited about NPS 2.0 but would love to be able to edit the size of the logo. Do we see us being able to do this in the future?    

4
S
2 months ago
jessica_owens
Veteran Rookie
jessica_owensVeteran Rookie
shared in CS Product Ideas

Does an Admin have the ability to edit a Timeline entry that they didn't create?Acknowledged

I’ve been reading through a few posts about this and wanted to ask the question to confirm - can an Admin edit (change selections to dropdowns and other content) in a Timeline entry that they didn’t author?If so, how?Thanks!

10
abeck0625
Shoshin
2 months ago
hardik_mota
Gainsight Employee: Champion
hardik_motaGainsight Employee: Champion
shared in CS Product Ideas

Support lightening custom domain in SFDC connectorAcknowledged

Hi Team, We have a customer who is creating SFDC connector using custom domain as "https://********.lightning.force.com/" Due to this, we are unable to authorize connector and resulting in "Token null - Authorization failed" issue. As a workaround, we are using "https://*******.my.salesforce.com/" as "custom domain" and it works fine. Can we please support lightening domain as "https://********.lightning.force.com" while creating SFDC connection ? SS : [url=https://cl.ly/142b4a855042]https://cl.ly/142b4a855042[/url] Best, Hardik

6
jessie_brainerd
Shoshin
2 months ago
mr255405
Shoshin
mr255405Shoshin
shared in CS Product Ideas

Updating Multiple Fields at OnceAcknowledged

Just an idea, what if there was a ‘page edit mode’ that would make all editable fields on a C360 able to quickly check all the necessary boxes and fill in details at one time as opposed to, for example, making a boolean field active, checking the box, and clicking the checkmark to save the changes.  Instead, this ‘page edit mode’ would make all fields active so that someone could make many updates at once and then effectively click the checkmark on all fields and save all changes. 

3
andreammelde
Golden Ruler
2 months ago
sai_ram
Grand Slammer
sai_ramGrand Slammer
shared in CS Product Ideas

Creating timeline activity via rules?Acknowledged

One more interesting use case in timeline, most of the customers are interested in creating time line activity via rules.

62
J
Shoshin
2 months ago
B
Shoshin
bayareaguyShoshin
shared in CS Product Ideas

Copying over Success Plan template from Company to relationshipAcknowledged

We might be taking the success plans of a team who we are onboarding new to the relationship level, was wondering if there is a way to get the templates copied at the relationship level either through config or rule? Thanks 

3
Anil Raj Pujari
Gainsight Employee: Rookie
2 months ago
kcsp
Veteran Rookie
kcsp
shared in CS Product Ideas

Enable Help Text for Success Plan FieldsAcknowledged

Help Text already exists for Attributes, but would be good to have visible for Success Plan fields as well.

11
Anil Raj Pujari
Gainsight Employee: Rookie
2 months ago
A
Shoshin
amckayShoshin
shared in CS Product Ideas

Success Plan Objective/Task Screen CustomizationAcknowledged

I am trying to find a better way to capture customer KPI targets towards their objectives and their current progress towards those objectives.  I want the team to be more data driven in their conversations and right now the Success Criteria is text and not the best for capturing goal progress/status.  I’d like to add additional fields to help with this.  One idea I had was to customize either the Objective or Task screen at the success plan level.  Right now the Task screen is the same for all tasks (for Success Plans and CTAs).  And the Objective screen is not customizable (from what I can find).  Would it be possible to make the success plan objective and/or task customizable?   

7
B
2 months ago
K
Team Captain
kumaranbcakTeam Captain
shared in CS Product Ideas

Horizon Analytics - KPI Widget - Goal & VarianceAcknowledged

Hello Team,  I don't have words to explain my gratitude for the planning and effort you guys put into Horizon Analytics. As one of your people said, Horizon Analytics is still a new born; hence, we all will contribute to add more meaningful functionalities which will make the app even more attractive.  I can see as per this idea you have enabled the Goal and Variance feature on the KPI Widgets. I feel the issue here is that the goal can only be set as a "Static Value”. Please correct me if I am wrong.  I really think that the system must allow the admins to dynamically set the Goal value. Allowing the admins to map a field to the Goal field of KPI widgets will enable the admins to make use of the KPI widget in wide range of reports/dashboards.

6
T
2 months ago
david_03d4e4
david_03d4e4Registered User
shared in CS Product Ideas

Close Multiple CTAsAcknowledged

It would be awesome if there was a way to close multiple CTAs from the Cockpit view at one time.  

14
S
2 months ago

Check out our upcoming events

Terms & ConditionsCookie settings