CS Product Ideas

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6053 Posts

spencer_engel
Olympian
spencer_engelOlympian
shared in CS Product Ideas

Move the "time granularity" configuration to Application SettingsImplemented

Right now, the "time granularity" setup that determines the day of week a customer's week starts (usually Sunday or Monday) still resides in the "Usage Configuration" tab in Administration. This tab is rarely used anymore. Could we move this to Application Settings? Seems to make more sense and therefore more noticeable for admins.

1
sai_ram
Grand Slammer
2 years ago
heather_hansen
ACE
heather_hansenACE
shared in CS Product Ideas

Column options in CockpitWorkaround Available

Would like to be able to choose other objects for column options instead of just the current ones.  For example, we'd like to display the Customer Sentiment score in addition to the overall HS, but since it's not on the Account or Customer Info object, it's not an option.

1
H
Gainsight Employee: Rookie
3 years ago
minh_phan
Gainsight Employee: Veteran Rookie
minh_phanGainsight Employee: Veteran Rookie
shared in CS Product Ideas

In Cockpit - show me only Tasks I'm responsible for, not whole CTAUnder Consideration

CTAs can have many tasks for multiple users. Customer (Kount) would like to see only the tasks for the user and not all the noise. cc @corry_stalcup @karen_adornetti 

1
aditya_marla
Shoshin
2 years ago
stephanienardone
Shoshin
stephanienardoneShoshin
shared in CS Product Ideas

Share Survey Results with Non-Users or Update PDF CapabilitiesAcknowledged

It would be nice if people without Gainsight access (viewer or full) can view survey responses. Maybe this is a setting on the Survey properties. Our use case is that we send out Implementation surveys weekly and only a couple members on that team who manage the results have access. It would be nice to be able to share result URLs with the project manager that worked on that account.We were able to save responses as PDFs in the past but I think with the NXT migration something changed. Now, when you go to Print and save responses as a PDF it only prints 1-2 questions on the page, resulting in having to print multiple PDFs or take screen shots for one survey result.The first suggestion is preferable but the second would suffice 

2
richa_bala
Gainsight Employee: Rookie
1 year ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Bar and Dot instead of Bar and Line GraphAcknowledged

We have some executive reports in bar and line graph format, but the data is not necessarily correlated or linear. We would like to be able to configure bar and line reports such that we see dots only, not connected by a line. 

3
sai_ram
Grand Slammer
1 year ago
mark_b5a12a
mark_b5a12aRegistered User
shared in CS Product Ideas

Three Survey Admin UX requestsUnder Consideration

1. Allow folders or categories or some other way to manage long lists of surveys. I'd like to be able to collapse under business unit or type of survey, for example. 2. There is a mouseover link on the number of respondents in the Survey card. It's non-functional. I'd like to be able to pop up the list of respondents from this link. The same list you get when you click the Responded bar in the survey analytics. 3. Could we show Last Send Date and Last Response Date right on the survey card in the admin panel? See attached marked up screen shot. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/GS%20Survey%20admin-2-5aa452ff-6fc1-4f5b-bb7e-04b99064793c-826276477.png[/img]

1
sai_ram
Grand Slammer
3 years ago
andrew_biehle
Gainsight Employee: Veteran Rookie
andrew_biehleGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Email notification when exporting more than 100k records.Partially Fixed

Currently when exporting to a CSV from report builder there is a hard limit of 100k records where the export won’t process if you’re trying to export more than that. The workaround is exporting it to an S3 bucket. Currently there is no notification/email saying that you’re trying to export more than 100k records. It would be nice to have that type of functionality in the future. 

1
sai_ram
Grand Slammer
1 year ago
prathap
Shoshin
prathapShoshin
shared in CS Product Ideas

Deletion logs for MDA objectsUnder Consideration

Hi Team, Currently we have audit logs for Low Custom objects if data is modified. Can we track the deletion of records too, so when a record is missing Customers can check the log and confirm if it’s deleted.  If the above is not possible then can we have deletion logs for Objects like Company/User/Relationship and Person objects. Since this is sensitive information, logs will be very useful in this context. Thanks,Prathap

2
ssamarth
Gainsight Employee: Rookie
1 year ago
S
Gainsight Employee: Rookie
sahil_nazirGainsight Employee: Rookie
shared in CS Product Ideas

Roll up of children data while exporting success snapshot at parent account level.Under Consideration

Hi Team, Customer is looking to export success snapshot at parent level. However, while doing so, the data is exported just for that particular account irrespective of the Data from Children being checked at C360 level. Is it possible to get data of children too rolled up and exported at snapshot level when the checkbox is checked?

5
rahul_prayakarao
Gainsight Employee: Veteran Rookie
1 year ago
christin_sambor
christin_samborRegistered User
shared in CS Product Ideas

The ability to download the data within the G360 (especially the users table) similar to how you export dashboard dataUnder Consideration

2
christin_sambor
3 years ago
S
Gainsight Employee: Rookie
SKondreddyGainsight Employee: Rookie
shared in CS Product Ideas

Need to track the Rule Historic ChangesUnder Consideration

Team, One of our client is looking to track history of changes/updates made to Rules. Currenlty we are only storing the updated Rule metadata but as per the client they want the know the historic data who had made the changes/updates to a specific Rules in past as well.

1
T
Gainsight Employee: Rookie
2 years ago
angela_domenichelli
Champion
angela_domenichelliChampion
shared in CS Product Ideas

Issue management admin processNo Status

Good morning Gainsight friends, I recently established our internal process as Admins for how we manage and communicate issues amongst ourselves. I shared this back with my Gainsight CSM, Courtney, and she said she had not seen any other clients create a process like this. Maybe someone out there will find this useful! I created the below flowchart in Visio, and most steps contain a clickable link with more detailed directions on what to do at that step in the process. For example, Research Issue has detailed instructions in 2 sections. The first section is on Admin pages for basic troubleshooting of different components of Gainsight. The second section is about Outside Resources and explains when and how to use systems like Gainsight Community and past Gainsight tickets our organization created to gather more information. I am happy to share more details about the process we use here at athenahealth and can answer any questions here on Community. I would also appreciate any f

1
darkknight
ACE
3 years ago
sudhakar_ravuri
Shoshin
sudhakar_ravuriShoshin
shared in CS Product Ideas

Ability to copy excel data to Gainsight TimelineUnder Consideration

Hi Team,  We’re unable to copy the excel data to Timeline. The screen-recording is for your reference. https://share.getcloudapp.com/eDu99xev  When I’m trying to copy the excel data to ‘Timeline’ , nothing happens and cursor disappears.  Can you please have a look at this.    

1
sai_ram
Grand Slammer
2 years ago
kelly
All Star
kellyAll Star
shared in CS Product Ideas

Email Benchmark ReportsNo Status

I’m wondering if Gainsight could/has any plans to produce benchmark reports - specifically around email metrics? A lot of times when we report metrics to stakeholders, they ask how it compares to the industry standard but most benchmark reports generated from Eloqua/Hubspot/Sendgrid etc are predominantly prospect metrics, which isn’t an equatable baseline.    If not by Gainsight, does anyone know of any thought-leadership that provides customer-specific email benchmark reports?

0
kelly
All Star
2 years ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Horizon Analytics dashboard - allow users to pin filters to expanded modeAcknowledged

On dashboards that have a lot of global filters, would be useful to allow users to expand the filters once and “pin” them in place so they don’t have to expand them every time they want to view or edit. 

2
darkknight
ACE
1 year ago
N
npizzuloRegistered User
shared in CS Product Ideas

Attach multiple files to email templates at one timeUnder Consideration

My field team sends emails daily, about 6 - 7 a day and they work remotely. It would be great to be able to attach multiple files at the same time . Currently, the system only allows for 1 attachment at a time. We attach 2 -3 report with each email!

1
sai_ram
Grand Slammer
3 years ago
angela_domenichelli
Champion
angela_domenichelliChampion
shared in CS Product Ideas

Activity subject predictive textNot Planned

As a CSM I need the Activity subject field to use predictive text based on my recent entries so I can save time (less keystrokes) and improve quality (fewer spelling errors). Use case: CSM typically created Quarterly Performance Coaching meetings in Gainsight. If predictive text was available, she might only need to type a Q, then select the most recent words used by clicking.

1
nitisha_rathi
Veteran Rookie
3 years ago
alex_legay
Champion
alex_legayChampion
shared in CS Product Ideas

Inline surveys in Email AssistUnder Consideration

Is using inline surveys in email assist on the road map? If so, any sort of ETA?

1
sai_ram
Grand Slammer
3 years ago
kelly
All Star
kellyAll Star
shared in CS Product Ideas

Heat map reporting for email templatesWorkaround Available

It would be great if we could have a visual representation of a template's performance within a Program, specifically, being able to see the template with the number and percentage of links clicked for that Program.

1
sai_ram
Grand Slammer
3 years ago
tal_admon_9b89b4
Shoshin
tal_admon_9b89b4Shoshin
shared in CS Product Ideas

Scorecard 2.0: Allow icons in measure titlesNo Status

With multiple products or use-cases, it will be easier to visualise the adoption by putting icons instead of measure titles. 

3
shantan_reddy
Shoshin
1 year ago
meenal_shukla
Gainsight Employee: MVP
meenal_shuklaGainsight Employee: MVP
shared in CS Product Ideas

Where can we track the attachments that are included in an email assist?Not Planned

I was running a report against the Email Logs object in Gainsight, but couldn’t find a field that shows the attachment(s) included in an outgoing email assist. Which object has this information?

2
L
3 years ago
A
Gainsight Employee: Veteran Rookie
AnshitaGainsight Employee: Veteran Rookie
shared in CS Product Ideas

Gainsight Analyzer : API names to be replaced by Data Space namesNo Status

When we export Gainsight analyzer report, for Reports that are created on Dataspace, we see source object name as API names of corresponding objects, that DS has been created on; and not the DS names. There are cases where more than one DS is created on one object. Can we please have the DS names instead of DS source object API names?

0
A
Gainsight Employee: Veteran Rookie
1 year ago
C
chris_holt_ilRegistered User
shared in CS Product Ideas

Success plan default ordering in "More Plans"Implemented

When you look at the list of ongoing success plans, it appears that the default order is dictated by creation date, meaning that plans still active that should have been closed—but haven’t been—would appear first before the actual current plan. I would love to see an option to change how the plans are displayed, which one shows by default, etc. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/moreplans-68597384-ba60-4813-8773-6ffc3dc1d563-284020392.jpg[/img]

2
sai_ram
Grand Slammer
1 year ago
john_apple
Olympian
john_appleOlympian
shared in CS Product Ideas

Grading Scheme for Scorecards - allow the use of + symbolNo Status

Recently, we switched to using A-F grading display for Scorecards instead of numeric. We want to use + and - for A-, B+, B-, etc. However, when configuring, I'm unable to add the + symbol to the Settings. The Minus (-) sign works and is displayed but + will present an error when trying to display. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190605at4-07-33PM-35e091fd-5a8b-483c-8fe4-149f29821edf-1115354139.png[/img]

0
john_apple
Olympian
3 years ago
alex_legay
Champion
alex_legayChampion
shared in CS Product Ideas

Load to Person object via CSV - Support update instead of insertNot Planned

Right now the load to person object using a csv is an insert, it would be nice have the option to update records as well.

1
kunal_bhat
Shoshin
3 years ago

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