In the Rule setup, I select the "Zendesk Ticket Comments" custom object as my source object, but no other objects are listed in the field selector, so I can't proceed with the rule creation since I don't have access to an Account ID field. The object does have a reference field to the "Zendesk Ticket" custom object, which, in turn, has a reference field to the Account.
I imagine that there are many situations where this sort of object-to-object-to-Account lookup functionality would be useful in Rules. For example:
- For Accounts approaching their renewal date, create a CTA for a person with a certain Opportunity Team Role.
- For new customers with a certain Opportunity Product, send an email to the Account owner.
- When Sponsor Tracking indicates that a contact has left the company, create a CTA whose comments include information about how many pageviews that user was generating (according to Google Analytics data).