Acknowledged

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.


Userlevel 7
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I'm working on expanding one of our (custom) Timeline Activity Types and realized that I can't use the Multi-Select Drop Down.  I can only use Single Select Drop Down.

Is there a possibility of expanding out the Timeline to include Multi-Select Drop Down options?  

Use Case:  We have a user who is speaking with our customers about a new product feature and often times covers a number of topics when speaking to the customer.  We use Timeline to post all of our updates - as it's easier for everyone to see what's going on.  [<3 Global Timeline] We're running into a problem of how to 'tag' the features she covers so it's reportable.  One idea that we had was to use the Drop Down (Category) feature.  As the reporting looks nice and breaks it out - so we could in turn get numbers based off the features covered.  [But in current production, Drop Down only supports Single Select.]

[i]Additional Information: When updating or creating a new Timeline Activity Type; under the Configuration Layout field - there are a number of Field Types, Drop Down being one of them.  However in the current case, the Category that you want to be featured here must be a Single Selec[i]t.  If listed as a Multi-Select it will not appear as an available Category for you.

Thank you for reading!

36 replies

Userlevel 6
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+1

Userlevel 7
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Is there an estimate on when this might be available?

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This came up for my Org this week. We have an activity type for Critical Issues and have an outage across multiple business lines. A multi-select pick list would be ideal so that the team could identify which business line was impacted as it varies widely which clients use which services. Thx!

Userlevel 7
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What is the ETA for this feature?

Userlevel 7
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It’s currently not possible to use multi-select picklist fields in the “Group By” area for reporting so @sagan_sherlin can we piggyback adding that functionality to this request? I imagine your use case and others will eventually mean someone will want to report on this field. The ability to group by multi-select dropdowns will open up other reporting as well! Here’s a link to this request @Leomeirinho @marshall @GarethR @JamieRobson @phani_kumar @sacha @lyne_therien @ana_g @meenal_shukla @manmeet_dosanjh @kate_green 

to vote and comment on for visibility!

Userlevel 7
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It’s currently not possible to use multi-select picklist fields in the “Group By” area for reporting so @sagan_sherlin can we piggyback adding that functionality to this request? I imagine your use case and others will eventually mean someone will want to report on this field. The ability to group by multi-select dropdowns will open up other reporting as well! Here’s a link to this request @Leomeirinho @marshall @GarethR @JamieRobson @phani_kumar @sacha @lyne_therien @ana_g @meenal_shukla @manmeet_dosanjh @kate_green 

to vote and comment on for visibility!

@bradleymcg Voted! Would love that ability!

Userlevel 4
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Hey Team,

 

Any Updates on this ask? We have another customer who would love to have multi select picklists as their use cases fall short of them when we don’t have this functionality as this would mean we need to rely on Text in Notes section which may or may not be reliable.

Userlevel 3

Chiming in on this request as we have an urgent need for this enhancement

Userlevel 4
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It is said I stumbled across this limitation when I need it most and didn’t find it was not possible in any documentation.

Userlevel 7
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This came up again today. Are there any updates on plans here?

Userlevel 5

This is something on our mid-term roadmap. Hopefully we’ll get to it by the end of this year.

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