Response from Customer

Horizon Timeline: Ability to set default notes size

  • 10 December 2020
  • 5 replies
  • 13 views

Userlevel 7
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We have received feedback from CSMs that the new Horizon Timeline experience compresses notes too much, in a way that makes it more difficult to see when on a call with a customer.

 

It would be great to have CSMs be able to set the compression on timeline. If they had an option to see all notes at one time like the other timeline, or to compress like the new experience, that would help address this.


5 replies

Userlevel 7

We are making the change to auto-expand notes as the user types. This change will be available by Jan end/ early Feb.

Userlevel 7
Badge +2

@nitisha_rathi  what if they aren’t typing but are viewing all of their timeline notes? The CSMs would like the option to “expand all” so they do not need to click into each one to figure what the context of the timeline entry is while on calls with the customers

Userlevel 7

We feel that expanding all the posts together will impact readability but I get your point. We will consider it based on the number of customers asking for it.

Userlevel 7
Badge +2

@nitisha_rathi I agree that it shouldn’t be the default, but it would be nice for a CSM to have to option at the top to “expand all notes”. 

Userlevel 7

Acknowledged

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