The Create CTA UX could be improved a bit more.
When you have additional fields to have populated, the user has to remember to click the little “Add More Details” link at the bottom of the box. It’s easy to forget. This should be expanded by default.
Admins should have more flexibility over the layout of this form.
Additionally, the configuration is a bit misleading because we have all the fields in “Default Group” but they don’t appear that way in the Create CTA screen: