Workaround Available

GS Assist for Outlook - Log to Timeline Status

  • 21 September 2021
  • 6 replies
  • 47 views
Votes
bradleymcg
Rank
Userlevel 7
Badge +3

This was a request from one of my end users and I don’t see this functionality but it would be super useful.

 

Basically, what I would like to see is something similar to the timeline log status that you can get in Gmail/Chrome, but in outlook:

 

As far as I can tell, right now you need GS assist open and the email in question open to see if it is logged, but there’s no way to look at a folder in outlook and quickly see what has/hasn’t been logged.

 

P.S. if this is currently possible please show me the way.

6 replies

gunjanm
Rank
Userlevel 7
Badge +2

I think my users would love this!

Gunjan
Cornelia
Userlevel 6

Hello @bradleymcg, thank you for your post, quickly looping in our Product Manger to throw some light here.

C
Rank
Userlevel 7

Hello @bradleymcg 
We would love todo that, unfortunately we cannot add anything on outlook email. This is a limitation on Outlook framework. So only best solution we could provide now is showing that status in add-in space as soon as u open that email.

bradleymcg
Rank
Userlevel 7
Badge +3

Hello @bradleymcg 
We would love todo that, unfortunately we cannot add anything on outlook email. This is a limitation on Outlook framework. So only best solution we could provide now is showing that status in add-in space as soon as u open that email.

I have an account manager who uses a Salesforce and Linkpoint connection that allows them to see in the subject line that the email was logged to their CRM:

 

So it seems like this is actually possible? @chethana 

C
Rank
Userlevel 7

Hello @bradleymcg 
We will recheck this possibility and update you.

anirbandutta
Userlevel 6

@PavanCh , anything we are able to share here?

It's an opportunity for engagement

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