Gong.io Call Transcripts Integration

Related products: None

I’d like to suggest a further enhancement to the new Going.io integration to allow for call transcripts to be imported and fed into the CX Center algorithm. Doing so would allow for a very broad search of sentiment keywords within CX against call transcripts from various customer-facing teams.

My guess is that there might be some privacy concerns to contend with as part of this integration so that would need to be dealt with.

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