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Gender-neutral Gainsight bot option?

  • 13 July 2021
  • 3 replies
  • 14 views

Hi there,

Would it be possible having a gender-neutral Gainsight bot option?

Thanks!


3 replies

Userlevel 6

@Angel Valerio thanks for bringing this to our notice. I have made a note of this and will look into it. As of now, I will not be able to commit to a change right away. 

Sure thing. Thank you for the speedy response!

Currently, the only option available for the Gainsight bot is “Sally” (to the best of my knowledge)

https://support.gainsight.com/SFDC_Edition/Sally_AI_Bot/User_Guides/Sally_-_the_Gainsight_bot_Overview

Our team is wondering if there can be a gender-neutral option. 

An interesting article here: https://www.forbes.com/sites/anniebrown/2021/04/30/brilliance-knows-no-gender-eliminating-bias-in-chatbot-development/?sh=78143b994e14

Please let me know if you need me to provide more details. Thanks!

Userlevel 7
Badge +2

@Angel Valerio could you please add few lines to understand better.

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