Gainsight Usage Report (Internal rep usage of Gainsight)
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I get an excel file emailed to me every 2 weeks with our internal Gainsight users and their page clicks into Gainsight objects by day. Currently, this excel sheet is very hard to read as we have about 300 internal users. I take the excel file and sum the count of page views under the rep name. I then transpose the data on another sheet so I can sort by Rep and Count of Views to find my highest and lowest users. I think companies might get more use out of these bi-weekly check ins if there was a summary of page or table.
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Is there any way more granular data can be added to the roadmap? Or is it already? Sorry if this should be a separate request but it’s something that came up today and I didn’t want to duplicate - though this is several years old.
Our use case is we want a better ability to track feature adoption. If we launch a new dashboard or improve an old one, does usage go up? Down? That’s one example but the kind of detail we are looking for.
Can you please reach out via your COM . This is a request that needs to go to our CSOps team.