Post on behalf of a Customer.
It is found that after creating a CTA or Success Plan via a rule. If you wanted to edit the Custom Fields in bulk, you won’t be able to do so via a rule. In cases where bulk update is needed after creation of custom fields or changes in business logic, having a end user facing dataloader would help or being able to update custom fields in rules for NXT.
There is the cockpit API, but it would look to need help from a developer if end user is not versed in using it.
This is especially challenging in NXT because:
The good news is that we are continuing to see a ton of value from using CTAs and Success Plans to track key processes. Because of that, Admins would benefit from having more flexibility and options for updating fields on these objects. In an update I’m working on now, the ability to edit both standard and custom fields on the CTA object would save me a full working day.
Thanks for adding this as an idea!
+1 a data loader would be a game changer
Thank you for the feedback@jpmehlhaff . We will notify you when we work on the mass edit and rules engine CTA update enhancements.
Hi@jpmehlhaff ,
We have released a new CTA Update Rules action which should be able to help you with your use case. Please let me know if this is not working.
Thanks,
Monica Patra