- CSM creates a calendar meeting request to their customer to schedule a meeting. While in the calendaring app, they have an option to click a button that will sync that meeting to a CTA in Gainsight.
- The CTA will be created using relevant content from the meeting request (some details will have to be worked out as to how the correct customer is selected and how other mandatory fields are populated)
- CTA is now ready to be actioned upon once the meeting is held and the notes are added to the CTA or chatter feed for that customer.
Outlook/Google Calendar integration to Automatically create a CTA
None
Hi - an idea that was shared with my by one of my customers was related to creating CTAs automatically through Outlook/Google calendar integration. The use case is as follows:
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It seems more likely that while creating a CTA in Gainsight there could be a button to say "Add to Calendar" with the option to pull in contacts to include in the calendar entry and a prompt to send an invite.
There appears to be requests already for calendar integration https://community.gainsight.com/gainsight/topics/add-cockpit-integration-for-google-calendar-or-simi... but been a while since there has been an update.
Right now we're using BCC for Me a Chrome app that syncs in their BCC SFDC email and pulling in a custom object of all "Activity" to c360 but it doesn't look pretty and is hard to view.
I think displaying customer communication in one place and what's happening with the customer, is key. Would love to see this too!
This is not planned for fall release. I will update the ETA once we start scoping for the winter release.
Thanks,
Nitisha
This will not be available in winter release. I will post updates here once I have a tentative ETA.
Thanks,
Nitisha
Hello All,
This post of multiple request, let me update what is available right now and what is planned.
Currently available:
Planned:
Hello@katie_b
We are yet to start working on this, plan is to start this starting coming quarter. I will keep you posted about updates.
Hi@chethana You mention that you plan to start work on this in the coming quarter - do you mean Q3 2021? Is this piece of work likely to be delivered before the end of Q3 then?
Hello@Andy_Lewis
Yes, we are planning to start in Q3 2021.
Will this be available in Gainsight SFDC, or just Gainsight NXT? If just NXT, when do you plan to support these features in SFDC?
Hello@LoLock
This will be available for both editions.
Hi@chethana Thank you for the follow-up. FYI - I’m in SFDC edition. I want to get clarity on your response.
6 months ago (See in this thread) you mentioned that CTA sync to GCAL is already available, but I don’t see any documentation for how I can do this within SFDC. Is this available to us? Or is it only available for NXT? If it is not available for SFDC, when will it be?
Additionally, it looks like the upcoming release will allow us to log our GCAL events to timeline activity in a similar fashion to how we log our gmail emails? Am I reading this correctly?
Hello@LoLock
Creating CTA in Gcal is available for only NXT. i was referring to the ability mentioned above where logging meeting to timeline directly from Gcal, this will be avaialble in both SFDC and NXT.
This would be nice, as I have many upcoming client appointments in Outlook , and existing appointments that could be added to GS.
I agree, this would be handy to set up and link from the calendar directly
Has work on this been started or a potential ETA?
Hello@Andy_Lewis
Yes, we are planning to start in Q3 2021.
Hi@chethana ,
Can you please advise on the eta for this functionality to be delivered - is it WIP currently?
Thanks
Andy.
Hello All,
Tentative ETA for calendar integration is Q1 2022.
Hello All,
Tentative ETA for calendar integration is Q1 2022.
Does this apply to Outlook too?@chethana . Asking because I know Gmail plug-in came first, then Outlook later.