Implemented

Features graphs and dashboards


Userlevel 6
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First, it would be great if the features object was "report enabled" by default.
Second, it would be very helpful to quickly analyze what features (updated in C360) customers are using by segments, industry, healthscore and other customer attributes stored in GS.
Ideally, these reports would be built in dashboards in Gainsight (much like the Cockpit leaderboard). However, it would be great if we could answer these business questions by quickly building graphs using Report 2.0.

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11 replies

Userlevel 5
Irit,

Thanks for the feedback. This requirement is in our roadmap and will be executed soon. Stay tuned for further updates on this.

Thanks,
Sumesh
Userlevel 6
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Would that include adding calculated fields to show the product name and feature name in the customer object? Thanks, Irit
Userlevel 4
Will we have the ability to export these types of reports to excel? It would be helpful to be able to export the drill down details from the dashboards created using Reports 2.0. Thanks!
Userlevel 4
Hi Sumesh, 

Is there a target release date for this functionality? Thanks!
Userlevel 5
Hi Irit,

We will provide two new fields - one for feature name and one for product name- in "Customer features" object . Using these fields, you could create reports in repots 2.0 just like any other object in Gainsight. 

Thanks,
Sumesh 
Userlevel 5
Hi Daria,

You will be able to export tabular and graphical reports created on "Customer features" object. However, you will not be able to export the drill down details at this point in time.

Thanks,
Sumesh 
Userlevel 5
Hi Daria,

This functionality will be available by the end of this month.

Thanks,
Sumesh
Userlevel 4
Hi Sumesh - Just checking on a status of this functionality. We are eager to report off of features and set up dashboard views based on the information. Thanks!! 
Userlevel 4
Will the 'Comment' field be available in the drill down section?
Userlevel 5
Hi Daria- The feature has been shipped. Please use the fields "Feature" and "Product" in "Customer features" object to create reports.

Thanks! 
Userlevel 5
Yes, "Comment" field can be added to drill downs.

Thanks!