Under Consideration

[Feature Request] Be able to remove Mail Icon from Survey Distribute Icon

  • 10 April 2017
  • 0 replies

Userlevel 7
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Posting for customer:

For orgs using the "Distribute" section in Surveys there is a Mail Icon that can be clicked under the Actions Column. One way to get this function is by clicking on "Not Responded" under the Contacted Box.

It would be a good idea to be able to control access to that Icon or Customize it, like a global generic one.

Use Case:
- For an org that does bonuses based on NPS statics, it can be a potential problem, where a user can take the survey meant for a contact. When you click the mail icon it shows a survey link. Restricting access to this icon and have the user use the "Resend Email" would fix this issue.

- Customization with the template when clicking the icon comes in handy when you want to make sure the email is company watermarked at least (helps with reputation). Currently it just shows a greeting and survey link.

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