I'd like to log a feature request to make BCC email to Timeline feature user friendly and more intuitive.
The use case is one of the email receipient in the TO list has a typo whereas the others are correct. Due to this the system is putting it in drafts. Although I understand the reasons of why this would happen (to avoid logging in the email in incorrect account or attaching email to incorrect contacts) But we will have more difficulty using this feature in future as we do send out emails to contractors who may or may not be SF contacts.
The documentation specifies it to be "ALL" receipients should belong to the account but it would be helpful to make this timeline feature more friendly and intuitive.
My other timeline feature feedback is listed here : https://community.gainsight.com/conversations/feedback-about-bcc-email-to-timeline-feature-5c745995e4b0821763ba3111
Failure to log emails in Timeline using BCC feature due to an email typo in one of the email recipients
CS Journey Orchestrator, Email & Notifications
Be the first to reply!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.