Expand logging back email information to more SFDC objects
None
Allow admins more options for where they want to log emails back to SFDC. For example, if they want to log a support-related outreach back to the case object, let them do it here instead of creating a rule that merges a bunch of different objects.
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This seems to be a request that is spread across multiple posts. Something as simple as being able to map an ID in the JO Program to the ‘Related to’ field (which is standard in SF) would be a big win with what one would assume is minimal effort given the amount of mapping that already exists in the program.
@All, redirecting this to the product team.
@All, Please vote here for more visibility.
We found a solve for this by mapping the target object ID to the SFDC Account ID in the standard field mapping. As shown below this will log the outreach to the project object. There is still a need though to be able to log emails to multiple objects, say the account and project objects.