I have found out that if an email goes directly to a c360 timeline, the profile picture of the user that sent the email is not referenced from Salesforce or anywhere else. If the email goes to draft and then assigned to an account the Salesforce profile picture is used.
This request is for when a user set up in user managment that is associated to a SFDC user, their image is used in the timeline entry.
Email to Timeline profile picture support
CS Journey Orchestrator, Email & Notifications
Be the first to reply!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.