Under Consideration

Email to timeline functionality attachments enhancement


Userlevel 4
Hey,

Just found out that the images in one's signature are counted towards the 5 attachments limit in the email to timeline functionality. Is it possible to count only the actual attachments and take the images in signature in consideration only for the size limit? What do you think?

Thanks,

Lucian

rajesh_kumar_karumuru 2 years ago

Unfortunately, we do not have the ETA right now.

As a fix we will not be considering the images in the signature as attachments. Only the actual attachments in the email will be picked and the limit of 5 attachments per activity will still apply.

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18 replies

Userlevel 1
yes please!!

Userlevel 7
Badge +3
Same! We are running into the same issue.

Userlevel 1
Nice one!!

Userlevel 1
This update is planned for and will be done soon.

Userlevel 4
Hi Rajesh,

Thank you for the note. Do you have any details on what the update will include?

Also, please keep us posted on the ETA.

Thanks!

Userlevel 1
Unfortunately, we do not have the ETA right now.

As a fix we will not be considering the images in the signature as attachments. Only the actual attachments in the email will be picked and the limit of 5 attachments per activity will still apply.

Userlevel 4
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This has been a huge issue for our CSMs. They get an email bounceback every time they use BCC to Timeline. Sad to hear this cannot be disabled. 

Also, surprised that this is occuring? We are receiving the email when the signature image is the only “attachment” - well within the limit of 5. I can’t imagine the tiny image meets the attachment size requirements?

We are also experiencing the issue with “images” being counted as attachments.  We have asked staff to remove from their emails, any unneeded “images” under their signature, like Facebook, Twitter , etc. and to not make their signature an image, which was being done when staff wanted to include their picture within the signature.

We also noticed the system seems to pick and choose the 5 attachments to attach to the Timeline Email Activity.  We have suggested to staff sending emails with attachments via, BCC Email to Timeline, to go to the Timeline Email Activity and validate the needed attachments are available, if not, upload attachments.

Thanks,

Di

 

Userlevel 4
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I don’t know if this has been mentioned yet or not, but another issue with these attachments is with SFDC Activity Sync. Accounts have a section called Google Docs, Notes, and Attachments - usually reserved for email attachments like invoices, data sets, etc. Unfortunately, every single email that is sent is tagging 6-7 social networking logos, etc in that section. It totally blows it up and dilutes the effectiveness of that tool.

Userlevel 5
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Hi - We are also encountering issues with using exhibiting issues with the attachment limit. 

The only thing that I can identify is the signature. Has anyone else seen this recently?

 

Userlevel 5
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@asmith  - here’s the attachment issues. 

 

Userlevel 5
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@sai_ram  - Can you see if there are any updates on this? Our users continue to experience these issues due to attachment numbers. 

 

CC: @asmith 

Userlevel 5

Hi @cnichols, Sorry for the inconvenience caused, This is a valid ask but, We don’t have an immediate plan to support this as the team is occupied with other High-Priority items.

Userlevel 5
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Hi @Chirag , 

Any chance there have been any updates on this?

 

Thanks,

 

Cody 

Hey,

We are also being hit with this.

All our company have  standard emails, which include 5+ images.

This means the feature doesnt work, as all it includes is the images from our signature.

We REALLY need some kind of filter for email sig attachments ASAP please

Userlevel 1

This is a huge issue for us as well...please provide an ETA

Hey,

Just found out that the images in one's signature are counted towards the 5 attachments limit in the email to timeline functionality. Is it possible to count only the actual attachments and take the images in signature in consideration only for the size limit? What do you think?

Thanks,

Lucian
 

Bumping this problem again as this is really impacting our business too!

Userlevel 5

Bumping this problem again as this is really impacting our business too!

@soumitrasahu , any idea about the latest on this?

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