CSM would like to import their signature as formatted in Outlook to Gainsight. CSM wants to include in email assist templates and JO.
Email signature
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Hey,
Thanks for the feedback. This is something we are looking at in our medium term roadmap
Our CSMs too are asking for this important feature
Chiming in on this VERY old, VERY high vote idea, as there’s got to be an easy way of including a CSM’s signature in JO emails without them having to duplicate information in Salesforce or Gainsight (by using the Outlook/Chrome extension plugin). Related topic:
Can we get an update as to where this is other than “on the medium term roadmap?” What does that mean, since we’re already in Q2 2024? It’d be fantastic to be able to include signatures and upcoming PTO in emails sent on CSxs’ behalf.