Planned

Email signature


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CSM would like to import their signature as formatted in Outlook to Gainsight.   CSM wants to include in email assist templates and copilot.  

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We are using a signature platform: xink.io

It will be best if we can integrate it into GS and not have to manage signatures in 2 places.

Our marketing team use this platform to set different signatures to different departments, roles, product promotions, events, etc.

Having this integration will allow us to keep one voice over all email.

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I was just talking to a customer who was able to tokenize SFDC email signatures, but is unsure of how this gets formatted. This brought up an interesting thought -- What about allowing Gainsight users to create email signatures on the user object level? That way, you wouldn't have to import anything into Gainsight at all - you would simply have a token that pointed to User::Email Signaure in the MDA.

We are using Sigstr (www.sigstr.com). I was hoping that I could tokenize (custom field on the SFDC user object) for the HTML snippet they provide and use THAT in templates but I haven't had any luck yet. If I can't achieve it, I probably will have to scrap my signature service because the Outlook responses look so much different than the Gainsight messages and I want to keep the feel consistent.

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Is this still on the roadmap?

Userlevel 6

@cmultanen this is part of roadmap. I will keep you posted about progress and release timeline.

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We’re also looking towards this feature. We would like to use it for email templates which we send out via a journey.

Userlevel 6

Hello All,

This feature is part of our roadmap. I will keep you posted about progress and release timeline.

Hi - Have there been any updates to being able to add a signature to emails sent from gainsight?

Userlevel 6

Hello @emma_sharples 

This is work in progress, will keep you posted as and when i have updates about it.

@chethana The only work around I’ve stumbled on is to create a rich text field as a custom field in the user profile to store a signature , I’ve then created a token for to look up this in emails, is this the best way for now?

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